Prasanna Kumar S J Email and Phone Number

Responsibilities: • Collaborated closely with SMEs to identify and analyse core requirements and key features of the ongoing telecom, media and call centre operations projects.• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives.• Gather requirements from Product Owner, Quality managers at various plants.• Created Product Backlog, Sprint Backlog and managed User stories.• Coached and developed a distributed team of business executives and technical professionals regarding Agile roles, routines and responsibilities.• Implemented new Change Control process with executive team• Led daily stand-up meetings, sprint planning, daily scrums, testing, retrospectives and sprint reviews.• Handling a team of 9 members, co-ordinating and managing time bound deliverables.• Reporting to higher management on governance and deliverable status.• Identification of Risk & Planning mitigation activity to handle the Risk.• Translate stakeholder requirements to deliverable documents eg; Specify use cases, user stories, BPM models, data flow models for easy understanding of development team. • Facilitate meeting with clients to document requirement and explore potential solutions. • Conduct interviews, brain storming sessions with stakeholders and discover process • Analyse Current state of activities and standardize the activities to come up with a future state for the process • Suggest recommendations to client on process improvement and technology adoption for better control on the processes.• Conduct interviews, brain storming sessions with stakeholders and discover process • Standardize methods and conventions for business requirements and business processes • Analyse AS-IS process and define target state operating model through workshops with business and other vendors and capture To-Be models using the BPMN 2.0 and perform gap analysis.

Analysed entire terminal operations and suggested improvements to reduce fuel usage and improve delivery• Designed and Implemented a Truck Booking System for their Import Delivery • Reduced their Truck turnaround Time by 55%• Worked with Transport companies and came with solutions to address their grievances

Responsible for providing service to account holders, Fixed deposit holders and day-to-day banking operations• Key responsibility include Rural credit processing and Non Performing Assets recovery• Involved in the collection of long pending locker payments of the branch• Leader of the team for cash disposal and to maintain a minimum cash flow in the system• Supervising the cheque clearance process and the smooth functioning of end-of-day activities

• Involved in marketing, sales and services of insurance products• Involved in strategizing marketing and sales operations of the branch• Responsible for recruitment and mentoring of new recruits for LIC• Responsible for processing for new policies and catering to existing customer needs• Led a 6 member team for promotional and sales activities

• Software Testing• Working in Power card application for American Express• Familiarity in Cards domain

• Single Point of contact for the on-site team• Involved in the user acceptance testing and integration test of cards software for a bank• Trained new joiners in the software for immediate absorption into the project

Sourcing Candidates for our Clients based on profile.Sourcing For both Technical and Non-Technical.Organizing Events for Interviews.

Worked as a business development executive on software sales. My Job profile involved the following :• Marketing of the Software products • Maintenance of records of the customers and operational needs• Market analysis for identification potential customers• Product testing and reporting • Customer care and responding