Developed and implemented strategic plans to expand service offerings, penetrate new markets, and increase revenue streams. Implemented performance metrics and KPIs to monitor service quality, productivity, and financial performance, driving continuous improvement initiatives. Successfully implemented Productivity Improvement Programme by which the labour revenue increased by 20 %. Instrumented for Parts planning and inventory management thereby ensuring parts availability at >95%.

 Instrumented in Promotion of EV Dump Truck in Mining Segment, a indigenized Actively involved in product designing and development, customer requirements and Proto Build stages. Established Service and Parts support process for Propel EV Dump Truck. Involved in the process of Demo, New Model Launch and Aftermarket support initiatives. Developed Technical Literatures, Service Manuals and Operator Hand books for Propel EV Truck. Implemented Product support team for exclusive Service and Parts team there by achieved 98 % Vehicle availability.

Instrumented for 4 Cr + service revenue in AP Vijayawada Region within 8 months. Implemented BS VI delivery process & seamless migration of BS VI in AP. Inaugurated 2 Major Service outlets in AP Region with 100 % process implementation from 1st day onwards. Assisted in recruiting, training, and onboarding new service team members, ensuring alignment with company standards and goals.Instrumented for 3300 BS IV vehicles order for Karnataka STU. Achieved Zero Breakdown award from KSRTC for BS IV Vehicles operation in 2018-19.Core Team member from After Sales function for India’s 1st rollover, Frontal crash protectionand anti-bacterial interior school bus – Sunshine. Involved from Design to till Production and Ensured Service Deliverables were at implementedat each Stages on Product Life Cycle.Successful in launching and sustenance for CAPTAIN Truck, indigenously developed cabinTipper in Kerala. Successful in migration of BS III and BS IV Models in Karnataka and Tamilnadu byproviding Product Support, Warranty admin, Service Processes and Technical Support.