Prasanna Bharati Ramalingasamy Email and Phone Number

-Expanded the CSR division from 2 to 10 members, integrating diverse profiles across coaching staff, ops specialists & IT technicians -Owned the brand positioning of Freshworks Social Impact, in close collaboration with the branding & PR team to direct digital (Website, Social Media and Blogs), broadcast & print media content creation & delivery, ensuring consistent & impactful messaging -Led the establishment & implementation of the Social Impact Standard Operating Procedure, in collaboration with the HR, Legal & Finance teams, to manage CSR fund allocation adhering to the CSR regulatory compliance framework-Scaled CSR’s flagship initiative, ‘FW STS Software Academy (FSSA)’, an in-house software training & placement academy for underprivileged youth from a batch size of 13 to 100 students in 3 years, resulting in a ~250% increase in avg. household incomes- Conceptualised & executed a comprehensive multi stage FSSA selection & admissions process, identifying talent from a pool of 3500+ student applicants, with over 80%+ first generation learners & government school students year on year, from Tamil Nadu - Launched ‘Global Giving’ employee engagement initiatives to nurture social impact volunteering across 12 offices under the themes of Education, Environment & Community in alignment with the annual impact calendar, to increase brand equity through goodwill

Lead Presales consultation for Freshservice- an ITIL-aligned service desk software, Southern Europe.- Directed technical consultations across the UK & Europe, consistently driving $75K in Monthly Recurring Revenue (MRR) with 250+ deal closures while maintaining conversion rate above 85% & managing paid onsite implementations, generating $30K per account

- Developed & delivered Solution Engineering training modules at the Sydney office while driving the technical closure of key Australian government accounts & representing Freshworks in international customer experience conferences

Spearhead Technical Implementations for SMB and Mid Market clients for the APAC region.-Co-created the pre-sales playbook with L&D as one of only two APAC Product Consultants, pioneering regional sales strategies - streamlined RFP processes, proof of concepts, demos, case study & client testimonials documentation and presentations- Facilitated the technical conversion of marquee brands such as JCDecaux, University of Sydney, and Nielsen into the Freshworks portfolio during the region’s early growth phase, strengthening brand loyalty and accelerating client base expansion

Post Graduate Diploma in Liberal Studies

Identifying myself as a consultant who has successfully transformed businesses across developing (APAC and MeNA) and developed markets like the UK, I work towards results.Primarily responsible for the training and technical supervision of Authorised Freshdesk Resellers.

Estimation and analysis of 1D protein structures using Nuclear Magnetic Resonance Imaging techniques at the NMR Research Centre.Study of Cryogenic Technology- Production of Liquid Nitrogen and Helium.