Prasanna Gowda Email & Phone Number

Thane, Mh, In

Mumbai, Maharashtra, India

Liaise with business stakeholders to understand business challenge, perform due diligence, prioritise project pipeline and deliver within agreed timelines.Delivered 30+ projects on report automation, building dashboards, business process mapping and enhancements saving ~2000+ FTE hours annuallyAcquired knowledge of new technologies (Power BI, Lavastorm, Blue Works); train SME for the new tools on boarded by the firm; perform roadshows to business functions. Collaborate with other functions in order systematically identify and implement any enhancements to reporting and analytics processes.Prepared Knowledge management repository of best practices to develop solutionsEnsuring delivery of quality project releases on schedule while adhering to quality normsTeam Leader – Quality AssuranceManaged a team of 16 FTE’s, performing quality assurance check on the claims processed, as well as functional reportingIdentified process automation opportunity and collaborated with technology to transition from 'Manual QA checks performed on Word file' to a 'Web-based Platform' that led to process efficiency with better control and governance.Perform day to day supervisory responsibilities; ensure team is motivated and challenged whilst efficient in delivering responsibilities.

Mumbai

Managed India operations team of 20 FTEs supporting technical calculation for UK pension schemesDaily allocation of pension cases to team-members and oversight of workflow management.Provided weekly updates to both functional and local management on the health of the process.Provided SME support to the global teams; address process issues and drive remediation based on agreed action plan with the stakeholders.Managed multiple process migrations from UK to India team over a period of 3 years. This involved passing pensions exam, preparing training plans / process documentation.Post migration, created weekly training forums to bridge the knowledge gap of the team members.Build 'knowledge management' repository for easy reference for the team members.Prepared calculators for complex calculations which helped the team in achieving better accuracy and productivityRisk Analyst - Risk & Compliance Team (6 months’ secondment)Conduct Internal Audits for all the processes as per ISO 9001, 27001 guidelinesConduct Evacuation, BCP DrillsInvestigate any issues which are escalated to our team by the ManagementMonthly audits done to check the fire safe and all-important company documentsRisk assessment of any new processes before it goes live

Mumbai, Maharashtra, India

Responsible for resolving customer queries though correspondence & emailMaintaining and amending accounts in SAPQuality check sample cases

Mumbai, Maharashtra, India

Contacting customers through outbound calls to collect past due balancesIdentifying reasons for late payment, resolving issues related to them in order to maintain Customer ExperienceOffering customers different payment options to clear dues

Master Of Business Administration (M.B.A.), Operations Management

Bachelor'S Degree, B.Sc (Physics)

High School