Prasanna Raj Email & Phone Number

Bengaluru, Karnataka, India

• Managing a 40 member Team handling Driver Payouts - Bugs, GTM Team and Customer & Restaurant Payments Driver Payouts - Bugs
• Identified and addressed bugs impacting driver payouts, which were causing disruptions in operations and affecting user experience.
• Spearheaded a comprehensive bug assessment process within the Driver Payouts POD, accurately sizing the impact of reported bugs and assigning severity tags to prioritize engineering efforts.
• Established effective feedback channels for end users, facilitating seamless communication with product and tech teams to relay critical insights and user pain points.
• Analyzed data from multiple feedback channels, identified trends, and collaborated with the tech team to address anomalies and improve product performance.
• Improved operational efficiency and customer satisfaction by implementing an impact recovery plan, compensating affected users, and enhancing communication protocols.Driver Payouts - GTM Config

Bangalore

• Managed an 18 member Team - DE Payouts - Bugs and Migration/GTM Team.
• Managed a team responsible for addressing bugs in the delivery executive payouts process and ensuring smooth migration of GTM configurations for product launches.
• Oversaw the end-to-end process of GTM configurations, including rate cards, incentive communication, and surge banners, to optimize user engagement and revenue generation.
• Conducted regular analyses of DE NPS, serviceability metrics, and earnings per week to drive continuous improvement initiatives.
• Achieved a 20% increase in DE NPS and a 15% improvement in serviceability metrics through targeted GTM strategies and configuration enhancements.
• Reduced rejects by 10% and increased earnings per week by 20% through optimized GTM configurations, resulting in higher user satisfaction and revenue growth.

Bengaluru, Karnataka, India

• Focused on addressing bugs in the delivery executive payouts process and ensuring effective communication channels between product and tech teams.
• Implemented feedback mechanisms to gather insights from users, analyzed data to identify trends and anomalies, and collaborated with tech teams to prioritize bug fixes.
• Executed impact recovery plans to compensate affected users and restore trust in the platform following service disruptions.
• Improved bug resolution time by 15% and reduced user complaints by 20% through proactive feedback mechanisms and streamlined communication processes.
• Enhanced user trust and loyalty by promptly addressing service disruptions and ensuring transparent communication throughout the resolution process.

Chennai Area, India

• Managing entire Chennai Delivery Operations from Sourcing, Onboarding, Reactivation, Retention to Fleet management of delivery riders with a 30-member team.
• Re-Launched Foodpanda’s Serviceability with inhouse delivery fleet for the entire city from 4 zones to 27 zones (90% of Swiggy’s presence) within a span of 2 months.
• Increased the Active riders from 300 to 2500 within a month for Dessert@9 and The Crave Party Campaigns
• Improving the rider experience through accurate payouts, Competitive schemes, rider friendly app by continuous feedback to tech and achieve greater serviceability [0.10% business loss] and amazing delivery times [Avg.
• Owner of City’s Supply burn: Cost per order and Cost per hire and ensured Chennai cost targets are met at all strategic revisions

Chennai Area, India

• Managed a fleet of about 1500 delivery partners with a team of 15 delivery managers
• SLA for the city maintained at [34-36] mins for the AMJ’17 - which is 4 mins Average lesser than last quarter
• Ensuring the Serviceability remains high- <1% order loss for most of the weeks Since Q4 2016
• Worked with Ops Manager/Ops Head in designing the PDP Structure changes- Balancing Cost per Delivery
• Primary owner of the PDP pay-outs- More than 3000 DEs pay-outs on a weekly basis, expected to reach 4500 by JFM 2018

• Worked as an Intern for Tata Coffee Project as a MM Consultant – Migration of company’s books from 2009 to 2015 Fiscal to SAP
• Key Responsibilities - Solving support tickets. Modify screen layout, Purchase order, Purchase Requisition, and Request for Quotation as per client requirement

Chennai, Tamil Nadu, India

• Setup more than 1000 products per day in the UK Amazon Catalogue with least errors - 99.5% Accuracy.
• Project in standardizing the style guide across product lines for better vendor experience and increase resource efficiency by using single resource in multiple product lines.
• Liaise with vendors and retail team for the correct specifications of the product and ensure TAT is met.

Chennai

Master Of Business Administration - Mba, Business Analytics, Cgpa : 8.72

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering