Operations Manager
CurrentAs Operations Manager at Malligai Laundry, I spearheaded the digital transformation by implementing a booking system that streamlined customer orders, improving efficiency by 25% and boosting client satisfaction. I drove business development efforts, expanding our client base by 30% through targeted partnerships with local resorts and businesses. In addition to managing daily operations and a team of 10 staff, I optimized workflows, reducing delivery times by 15% and cutting costs. I also secured long-term contracts, oversaw logistics, and implemented both digital and traditional marketing strategies that significantly increased monthly revenue.