Prasanth K Email & Phone Number

Bengaluru, KA, IN

Bengaluru Area, India

• Involved in Transition/setup of the account – Honeywell.
• Involved in Managing the Operations of multiple Key Clients Globally.
• Managing team of 35 + team members (Agents, SMEs & TLs).
• Managing and supporting the project by coordinating between multiple teams through emails & conference calls.
• Process Improvement activities (CSI )and implementation of the same ensuring Client Satisfaction
• Achieving monthly KPI’s and SLA’s and ensuring client metrics are… Show more

Bengaluru Area, India

POC/Client engagement:o Manage the service desk operations supporting users on multiple issues as per ITIL frameworko Responsible to meet all the agreed SLAs and achieve over and beyondo Responsible for staffing and scheduling of employees as per the volumes to meet the SLAso Responsible for all disciplinary issues of the team and performance managemento.

Bangalore

• Handling and serving the key clients with at most priority.
• Handling complete Vendor Management.
• Co-ordination with management and vendors for smooth project execution.
• Prepare and maintain schedules working with field operations to ensure timely completion of project.
• Consistently prioritize tasks in order to ensure successful delivery of quality work on time.
• Preparing Proposals for new clients and follow up for them.

Bangalore, India

• Incident Manager Roles:-
• Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
• Assign unresolved Incidents to appropriate Tier 2 Support Group.
• Log all Incident/Service Request details, allocating categorization and prioritization codes.
• Keep users informed about their Incidents’ status at agreed intervals.
• Associate Incidents with other records (i.e. Incidents, Changes, Problems… Show more Incident Manager Roles:-

Bangalore, India

• Lead a team of 20 Transaction Monitoring Evaluator with their day to day operational activities.
• Design, monitor and evaluate adherence to and efficiency of key customer related processes that support ability of account to achieve business results and client satisfaction through transaction monitoring.
• Design process change suggestions, with support of supervisor or manager, to achieve desired business goals, high productivity, and client and customer satisfaction.
• Analyze… Show more
• Analyze results and trends on all quality metrics across LOB(s).
• Provide data to support staff teams and Account Management on program level results/trends for all elements evaluated including, but not limited to, training, coaching and development, recommend and support.