Generating new business growth through network development, new client acquisition, and retention.Reviewing sector focus to ensure productive regional marketing and new business efforts.Conducting meetings with clients, professional intermediaries, and relationship managers.Developing business plans with the assigned accounts.Designing and developing strategic development strategies and plans.Developing business management goals and objectives that tend to growth and prosperityDesigning and implementing business plans and strategies to promote the attainment of goals

Dealing with UK Customers

Dealing with Customer Service Calls

Asked open-ended questions and researched issues in system to resolve various customer billing errors.Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.