•Configured Salesforce functionalities to enhance the performance of business process up to 25%.•Adding and deactivating users on Salesforce.•Test business applications and ensure performance is as designed; work with team members to resolve any issues.•Providing support for the day-to-day management of Salesforce.com•Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data•Self-directed learning, problem-solving, and researching system issues.•Spend up to 60% of the time resolving end-user issues and assisting with training.•Planning and implementing security measures to protect vital business data•Modifyingexisting databases to meet unique needs and goals determined during the initial evaluation and planning process.•Involved in testing programs and databases to identify issues and make necessary modifications.•Writingand maintaining technical and functional specifications to document database intentions and requirements.•Ensuring completion of all paperwork, recognizing discrepancies, and addressing them in timely manner•Identifying issues, analysing information and providing solutions to problems.