Team Lead Plm
CurrentProviding L0.5/L1/L2 incident support in 3D Experience R2023x,R2020x and Enovia for users of Rivian US,UK and India from offshore.Troubleshooting End user incidents and service requests through service now toolwith business designed SLA metrics(P1/P2/P3)Debbuging issues through traces like Catalina and MX tracesSolving End user issues in Change.