Prasanth P Email & Phone Number

India

Providing L0.5/L1/L2 incident support in 3D Experience R2023x,R2020x and Enovia for users of Rivian US,UK and India from offshore.Troubleshooting End user incidents and service requests through service now toolwith business designed SLA metrics(P1/P2/P3)Debbuging issues through traces like Catalina and MX tracesSolving End user issues in Change Action,Change Request and change order.Coordinating closely with Development Team for fixing the L3 issues.Raising Service Request with Dassault systemes for any enchancement activity and providing logs.Conducting Knowledge transfer session periodically as a part of continuous improvement and performed data correction activities on Production server.Handled numerous high priority tickets promptly during late hours and holidays.Taking up admin activities like license management through DSLS ToolGood knowledge of various centrals like BOM and change Management, Variant Management.Raising PHH to the development team for the L3 related issues and coordinating with them.Working on Pn0,User creation and Involved in Unit testing.Supporting the end users on different workbenches of 3D Experience 2023x forModelling and designing.Providing root cause analysis for the incidents raised to the end users and performed SIT testing.Execute MQL and TCL queries to correct and clean data in production Environment.

India

Chennai, Tamil Nadu, India

Providing support in 3D Experience R2015x to users of Ashok Leyland DefenceSystems.Solving Issues in CAD BOM and E-BOM and also comparing them for ReleaseactivitiesMonitoring the Performance of 3D Experience Application through Performancechecker batch file.Analyzing Application server traces and identifying the root cause for Applicationcrash.Improved the speed of 3D Experience by reducing the Network latency time with thehelp of network Analyzer tool -wire shark.Assisting the Designers in Ashok Leyland lifecycle process.Working on Matrix Query Language (MQL) to manage BOM related activities,CATIA& Enovia Sync.Supporting the user on 3D Experience 2015x tool knowledge for Modelling anddetailing.Working closely with Network Team to identify the issues in the Application.Solving Issues in Promotion and demotion.Migrated CAD Parts from Catia V5 to 3D Experience R2015x.Providing training to users in Part, Assembly,Sheet metal and surface workbench in3D Experience.Providing support in Backend activities like PDF attachment (Drawing Print) whichin turn will be outsourced by Manufacturing teamInstalled 3DLive Examine and also provided training for it.

Chennai, Tamil Nadu, India

Providing support in 3D Experience R2015x to users of Ashok Leyland Defence Systems.Solving Issues in CAD BOM and E-BOM and also comparing them for Release activitiesMonitoring the Performance of 3D Experience Application through Performancechecker batch file.Analyzing Application server traces and identifying the root cause for Applicationcrash.Improved the speed of 3D Experience by reducing the Network latency time with thehelp of network Analyzer tool -wire shark.Assisting the Designers in Ashok Leyland lifecycle process.Working on Matrix Query Language (MQL) to manage BOM related activities,CATIA& Enovia Sync.Supporting the user on 3D Experience 2015x tool knowledge for Modelling and detailing.Working closely with Network Team to identify the issues in the Application.Solving Issues in Promotion and demotion.Migrated CAD Parts from Catia V5 to 3D Experience R2015x.Providing training to users in Part, Assembly,Sheet metal and surface workbench in 3D Experience.Providing support in Backend activities like PDF attachment (Drawing Print) whichin turn will be outsourced by Manufacturing teamInstalled 3DLive Examine and also provided training for it.

Chennai, Tamil Nadu, India

Supporting Global users on their PLM related Queries, Issues & requests.Managing information between business requirement team, Key users & PLMcommunityConduct monthly & individual meeting with Key user & communicate their feedbackto the PLM Community.Manage PLM KPIs – Key Performance Indicators in weekly and monthly basis.Validation of every PLM application releases before GO Live.Understand the business needs of PLM user & raise evolution to Business Group.Communicate & Follow-up PLM technical issues to PLM Solution centre.Application Performance Monitoring.Ability to report test results synthesis with PLM Managers & Solution centre.Preparation of training documents / Leaflet / Movie files to share with end users.Provide basic trainings to users in specific functions of PLM based on requests.

Chennai, Tamil Nadu, India

Client : Ashok Leyland DMU checking for total vehicle with respect to surrounding aggregates as per safetyand critical parameters in vehicle positioning (ALS.010.11)Clash analysis between aggregates in vehicle level DMU.Provide DMU feedback to respective team to release the DMU.Generating Bill of materials (BOM).Comparing E-BOM and CAD BOM for stage release of vehicle in Enovia.Troubleshooting L1/L2 issues in CATIA V6 3D Experience and PLM.Involved in CATIA support and PLM support.Validating the lifecycle process of PLM and PDM in 3D Experience.Managing release activities in Enovia V5 and PLM.

Chennai, Tamil Nadu, India

Handling classes for engineering students & corporate officials in CATIA V5,ENOVIA V5,NX-CAD,Solid Works. Documented project status report and performance evaluation of all team members. Ensuring that all projects are completed on or before schedule. Communicating with clients for design specifications.

Bachelor'S Degree, Mechanical Engineering

Hsc, Computer Science