Resolve customer complaints via phone, email and in person.Use telephones to reach out to customers and verify account information.Greet customers warmly and with empathyCreating their Out Patient fileHandling Health Insurance ClaimsHandling Cash and Credit Card Transactions

Training the aspirants on hospitality industry and giving them an insight Taking the students on a tour of front office and customer service

Checking the quality of gold Marketing of gold loans Marketing of NCDs and thus bringing investment for the company Training the staff on compliances and trying to ensure that quality metrics are met. Achieving the target of the branch every month

Receiving, updating and sending confirmation of bookings request from Travel Agents, Tour Operators as per their contracted rate and agreement or offer (if any) either received by email, fax or through telephone and filling bookings in the filling cabinet accordingly on daily basis.Making sure that all bookings are entered accurately in the system including guest’s request and or any other information related to the guest.Receiving and updating bookings request from direct individual;… Show more Receiving, updating and sending confirmation of bookings request from Travel Agents, Tour Operators as per their contracted rate and agreement or offer (if any) either received by email, fax or through telephone and filling bookings in the filling cabinet accordingly on daily basis.Making sure that all bookings are entered accurately in the system including guest’s request and or any other information related to the guest.Receiving and updating bookings request from direct individual; Sales Department for corporate companies.To be familiar with Corporate companies; companies that have credit facility or special rate with Golden SandsTo be familiar with Travel Agents and or Tour Operators that the Hotel work with including their contracted rate/special offer etc.To be familiar with all the market segments and their contract and able to recognize booking requests and to apply rate or update booking as per the market rate in the Opera system accordingly.Quoting rate to the guests via mail or telephone and or to new Tour Operator/Travel Agent who do not have contract agreement with Golden Sands based on rate instructed by Supervisor or Reservation Manager.Handling calls accordingly in a professional and polite manner; provide information as requested over the phone effectively.Able to work in a team or independently and able to coordinate reservation issues with the Front Desk, Sales Department, Accounts Dept. and any other related DepartmentsHelping or guiding sister companies should they be interested to make reservation.Going an extra mile in service and creating a satisfied customer or client.System Used: Opera [Version 5] Show less

Checking in and out the walk-in and reserved guests.Attending the calls from the guest's rooms regarding their in-room needs.Handling guest complaints and grievances and doing the best to solve the problems.Keeping track of guest's room keys, getting in constant touch and maintain update of the Room Status.Getting the guest bills ready at the time of check out and making it sure that everything is being charged properly by checking up with all other departments.Making sure… Show more Checking in and out the walk-in and reserved guests.Attending the calls from the guest's rooms regarding their in-room needs.Handling guest complaints and grievances and doing the best to solve the problems.Keeping track of guest's room keys, getting in constant touch and maintain update of the Room Status.Getting the guest bills ready at the time of check out and making it sure that everything is being charged properly by checking up with all other departments.Making sure that the customer is being treated as the KING of the business at all times.Going an extra mile in service and creating a satisfied customer or client.System used: PMS IDS Show less

Checking in and out the walk-in and reserved guests.Attending the calls from the guest's rooms regarding their in-room needs.Handling guest complaints and grievances and doing the best to solve the problems.Keeping track of guest's room keys, getting in constant touch and maintain update of the Room Status.Getting the guest bills ready at the time of check out and making it sure that everything is being charged properly by checking up with all other departments.Making… Show more Checking in and out the walk-in and reserved guests.Attending the calls from the guest's rooms regarding their in-room needs.Handling guest complaints and grievances and doing the best to solve the problems.Keeping track of guest's room keys, getting in constant touch and maintain update of the Room Status.Getting the guest bills ready at the time of check out and making it sure that everything is being charged properly by checking up with all other departments.Making sure that the customer is being treated as the KING of the business at all times.Going an extra mile in service and creating a satisfied customer or client.System used : HOTELIERBPO EXPERIENCE :Apart from these above mentioned companies I have also worked with three BPOs in India serving International clients. The details are :Sitel International Show less