Responsibilities:Training the staff on the process for a consulting firmOn-boarding program design and implementationPeak Hour support managementAnalyzing the support process and suggesting the best ways to Improvise and implementCalculate the support performance every week and submit the reports to higher managementLogging all the resolution techniques in a centralized repository for the future use of the support team

Responsibilities:Managing and directing operations team to achieve Operational Closures.Been part of Technical discussion with regards to the Application Development and software Requirements.Assisting in developing or updating standard operating procedures for all business operational activities.Building strong relationship by addressing customer issues and complaints in a timely manner.Providing operational support and guidance to staff.Assisting in developing operating and capital budgets.Monitoring and controlling expense according to allotted budget.Assisting in interviewing, recruiting and training candidates.Managing work assignment and allocation for staff.Conducting performance review and providing performance feedback to staff.Maintaining accurate and clear documentation for operational procedures and activities.Working in compliance with company policies and procedures.Ensuring team follows standard operating procedures for all operational functions.Conducting regular meetings with team to discuss about issues, concerns, updates, upcoming events etc.Supporting operational risk and audit process for the purpose of preventive maintenance.

Responsibilities :Managing and directing operations team to achieve business targets.Assisting in developing or updating standard operating procedures for all business operational activities.Building strong relationship by addressing customer issues and complaints in a timely manner.Providing operational support and guidance to staff.Assisting in developing operating and capital budgets.Monitoring and controlling expense according to allotted budget.Assisting in interviewing, recruiting and training candidates. Managing work assignment and allocation for staff.Conducting performance review and providing performance feedback to staff.Maintaining accurate and clear documentation for operational procedures and activities.Working in compliance with company policies and procedures.Ensuring team follows standard operating procedures for all operational functions.Conducting regular meetings with team to discuss about issues, concerns, updates, upcoming events etc.Supporting operational risk and audit process for the purpose of preventive maintenance.

Responsibilities :Tactfully retained the employee in an otherwise high attrition prone work place.Successfully achieved the set goals which brought in revenue to the operations.Drive a 20% to 60% increase in customer satisfaction (as measured by an in house customer survey and voice analysis of communications).Created detailed daily stats report that focused the necessity in planning and organizing to the targets and finding, rewarding the outstanding performers.

Responsibilities:Updating the central server with the data feed from field agents and customer representatives of the cellular sign-up business.Generating spreadsheets of each representative and publishing them to the central office on a weekly basis.