I’m employed by Marlabs, assigned to MerckGroup as my client.• Currently engaged in upgrading IBM Domino servers and collaborating with the internal Server Team for the deployment of new servers.• Facilitating the migration of Lotus Notes databases to SharePoint through the utilization of the QUEST tool.• Responsible for the management of the global Domino server infrastructure.• Additionally, overseeing the assignment and management of tickets to the global service desk, including L1, L1.5, and L2 support levels.

• Expert in IBM Domino environment, specializing in server upgrades and global issue resolution.• Administered IBM Email and collaboration portfolio, including Domino, SameTime, and Traveler.• Proficient in database operations, troubleshooting, and providing technical training for Lotus Notes clients.• Managed various cybersecurity aspects, including Barracuda, McAfee EPO, and endpoint security.• Completed significant projects such as IBM Domino/Traveler Migration, iBoss implementation, server migration, Barracuda web security deployment, and MIS help desk implementation

• Providing on-call support for desktop end-user issues on a site-to-site basis.• Offering mail support for both Outlook Express and Microsoft Outlook.• Delivering anti-virus support and services to ensure a secure computing environment.• Conducting network troubleshooting and maintenance for PCs, including the installation of various software, device drivers, and hardware components.• Configuring printers, modems, and scanners to optimize their performance