Prasanth B Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Interacted regularly with higher management and business users to gather and analyze requirements.• Developed a custom application for Customer Care Agents to manage case details, schedule and unschedule technicians, edit external objects, handle event exchanges, process credit memos, facilitate appeasements, order parts, create public sites for customers to reschedule orders, and track orders.• Participated in all phases of the software development life cycle, including requirement gathering, design, development, testing, monitoring, and maintenance.• Managed automation and implemented continuous delivery pipelines with CI/CD setups using Azure, addressed production issues, and provided support for applications and third-party software projects, ensuring smooth operation and continuity.• Integrated Salesforce with third-party tools/APIs and external systems.• Implemented Single-Sign-On (SSO) resulting in a seamless and secure user authentication process.• Developed Lightning Pages using Lightning Web Components (LWC), Lightning App Builder, Lightning Flow, Lightning Design System (SLDS), and Aura Components.• Automated business processes using Lightning Flow and Process Builder.• Managed data migration and cleansing activities for transitioning from Salesforce Classic to Lightning Experience.• Designed custom public site pages, Partner Communities, and a Customer Community base model.• Designed and implemented an SMS handling feature to assist agents with inbound and outbound SMS using Twilio configuration and development.• Conducted regular meetings and walkthroughs with development team members, project managers, and quality analysts to enhance system functionality.• Utilized Agile, SAFE (Scaled Agile Framework), and Scrum methodologies to improve productivity.

Hyderabad, Telangana, India

• Address outstanding or assigned AR through analysis and phone calls by using available resources.• Perform pre-call analysis and check status by calling the payer or using IVR or web portal services• Prioritize unpaid claims for calling according to the length of time it has been outstanding• Call Insurance companies on behalf of physicians and carry out further examination on outstanding Accounts Receivables• Call insurance companies and check on the status of claims• If the claim has already been paid, ask the insurance company for Explanation of Benefits (EOB)• Make recommendations to the claim based on inputs from the insurance company• Record after-call actions and perform post-call analysis for the claim follow-up• Assess and resolve any denied claims through calling. Should ensure that the claim is updated with adequate information and resolved at the first point of contact• Improve the performance based on the feedback provided by the reporting manager/quality audit team.

Hyderabad, Telangana, India

• Meet commercial establishments that are located within the area allocated to him.• Present the business offering and explain the benefits of the brand to prospective clients.• Provide a demo and explain the advantages and features of the services.• Collect qualitative business information about the business enterprise and analyze how the same would be represented to the user of Justdial.• Explain the contract, its features, tenure, and all terms and conditions to the customer in detail.• Persuade the business owners/managers to register with Justdial as paid customers, which would enhance their business.• Adhere to the compliance and policies set by the department.

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering

Post Graduate Diploma, Mobile Application Development