IT technical domain as a desktop support engineer. •Working as L2 desktop support engineer with KRIYA NEXTWEALTH in the firm acting as a point of contact for software and hardware support.•Good knowledge in IT Audits,capacity-planning,ChangeManagement•Understanding SixSigma methodologies•Handling complex end user scenarios and effectively providing dependable and timely resolution to all productrelated technical issues experienced by end users.•Closure of all IT issues as per the agreed SLA timelines and following standard procedures for proper escalation of unresolved issues appropriate internal teams.•Providing direct technical assistance to end users via phone, remote infrastructure troubleshooting and email and at user premises and providing first level hardware support to end users.key competencies :•Proficiency with Installation of Windows 10,11 Operating systems with customized image or with standard ISO image for desktops, laptops, surface pro, tabs and troubleshooting of Operating system related issues like BSOD error, Black screen error, booting issues, performance issues, user’s profile issues etc.,•Proficiency with installing of MS office suite like 2007,2010,2013,2016,2019 and troubleshooting issues related to standard office and web-based office software (teams, word, excel, PowerPoint, outlook, OWA, OneDrive etc.,)•Installation, configuration and activatinglicense Office 365,design related software’s etc.,•Providing first level of resolution to network related issues, IP configuration, basic troubleshooting knowledge of internet LAN, WIFI connectivity issues.•Configuration of email accounts (outlook), shared mail accounts, proficiency in creating and mapping PST files in outlook application