Prasanthi Budda Email & Phone Number

Denton, Texas, United States

Providing desktop support performing software and hardware installations and troubleshooting to ensure all systems operating optimally.o Worked on SNOW ticketing tool for all customer service requestso Conducting onboarding and offboarding of employees including administering email and user accounts.Investigate and respond to support requests via phone/email and remote-control softwareo Install configure Laptop/Phone/Printer and other desktop peripheralso Collecting and… Show more Providing desktop support performing software and hardware installations and troubleshooting to ensure all systems operating optimally.o Worked on SNOW ticketing tool for all customer service requestso Conducting onboarding and offboarding of employees including administering email and user accounts.Investigate and respond to support requests via phone/email and remote-control softwareo Install configure Laptop/Phone/Printer and other desktop peripheralso Collecting and Maintaining Various software and hardware inventories and provide reports for upper managemento Educating end users about safe/effective operating procedures of the IT hardware/software Show less

Mckinney, Texas, United States

Dallas, Texas, United States

Hardware/Software Installation:o Set up and Configuration of Mac OS systems, and imaging and reimaging of MAC’s laptops latest OS versions.o Can create and modify, maintain MAC processes and policies. Perform software installations on all apple devices.o Configured & Installed computer hardware, software, systems, printers, scanners.o Investigated, diagnosed, evaluated and resolved computer software & hardware glitches with 90% accuracy. ● Client Interaction & Root cause… Show more Hardware/Software Installation:o Set up and Configuration of Mac OS systems, and imaging and reimaging of MAC’s laptops latest OS versions.o Can create and modify, maintain MAC processes and policies. Perform software installations on all apple devices.o Configured & Installed computer hardware, software, systems, printers, scanners.o Investigated, diagnosed, evaluated and resolved computer software & hardware glitches with 90% accuracy. ● Client Interaction & Root cause analysis:o Interacted with clients to troubleshoot technical, hardware, software and peripheral related issueso Rendered assistance to customers in person, via phone and emails and achieved 100% client satisfaction.o Performed root cause analysis, developed checklists and documented recurring problems and created procedures and controls for problem prevention.● Equipment Maintenance & Inventory Management:o Planned and undertook scheduled maintenance upgrades and created reports for equipment replacements as needed.o Managed IT inventory including stocks of the equipment and other supplies. ● System Maintenance and improvement:o Installed & maintained PC’s, telephone systems, wireless networks Lan and WANo Identified, logged and resolved technical problems including applications or network systems. Show less

United States

Customer Support Associate at Kohl’s-typically handles customer service tasks both in-store and online, ensuring a positive shopping experience. Their duties generally include:1. Customer Assistance: -Answering Customer Inquiries: Providing prompt and accurate information about Kohl’s products, services, promotions, store policies, and rewards programs. Helping with Store Navigation: Assisting customers in locating items within the store. Handling Returns and Exchanges… Show more Customer Support Associate at Kohl’s-typically handles customer service tasks both in-store and online, ensuring a positive shopping experience. Their duties generally include:1. Customer Assistance: -Answering Customer Inquiries: Providing prompt and accurate information about Kohl’s products, services, promotions, store policies, and rewards programs. Helping with Store Navigation: Assisting customers in locating items within the store. Handling Returns and Exchanges : Processing returns, exchanges, and resolving customer concerns related to purchases. Processing Transactions: Handling cash, credit, debit, and other forms of payment at checkout. -mPromoting Kohl’s credit cards or rewards programs to customers. -Balancing Registers: Ensuring that cash registers are balanced at the beginning and end of shifts.3. Problem Resolution: - Addressing Customer Complaints :Handling customer complaints or issues with empathy and finding effective solutions. Escalating Issues: Referring unresolved issues to supervisors or management when necessary. - Assisting with Online Orders : Helping customers with online order pickups, tracking, and returns in-store. Processing Omni-Channel Orders: Ensuring seamless coordination between in-store and online sales channels (e.g., Buy Online, Pick Up ) Inventory Management: Assisting in keeping track of inventory levels and ensuring displays are well-organized and stocked.6. Promoting Sales and Discounts Informing Customers: Providing information about ongoing sales, discounts, and promotional offers. Upselling: Suggesting additional products or services to enhance the customer’s shopping experience.7. Technology Use: Utilizing SystemsUsing Kohl's POS (Point of Sale) systems and customer service platforms to handle transactions and resolve issues. Training in Digital Tools: Assisting customers with Kohl’s mobile app or website for a better shopping experience. Adherence to Policies: Show less

Information Technology, A+

Activities and Societies: https://www.coursera.org/account/accomplishments/specialization/certificate/9A2GJ7MEZVQD

Master Of Business Administration - Mba, Business Administration And Management In Human Resources, A

Activities and Societies: Organizing spiritual activities over 200 people. Participation in social cultural activities.

Master Of Business Administration - Mba, Human Resources Management And Services

Master Of Business Administration - Mba, Information Technology