Prasanth P Email & Phone Number

• Responsible for responding and resolving complex customerproblems via phone, email and remote access for Citrix products.
• Working closely with consultant on supporting scheduled activityfor new deployments
• Lab replication of customer setup from client to LB till windowsserver
• SSL VPN solutions (Citrix NetScaler Gateway)
• Knowledge of Security technologies (e.g. SSL/TLS, VPNs, Firewall,IDS/IPS).
• Working on Protocol Analyzers (e.g.Wireshark, tcpdump) toresolve customer issues.

Bengaluru Area, India

• Worked as a TAC engineer in ADX Load Balancer.
• Providing solution to client by replicating their exact issue as a scenario in lab.
• Giving fault reason and workaround if there any massive outage.
• Changes on network devices on a scheduled time.
• Providing scripts for authentication traffic in load balancer

Bengaluru Area, India

• Responsible for monitoring and troubleshooting for 24,000 plus client’s devices for 24 x 7 maintenance
• Responding to L 1 Calls and, Emails, SMS and Web Tickets of end users, working on Tickets (Incident / Service Request).
• Installation, configuration of network devices like Switches, Router and Supervision and testing of structured data cabling by coordinating with field team