Prasanth P Email & Phone Number

Bengaluru, Ka, In

• Responsible for responding and resolving complex customerproblems via phone, email and remote access for Citrix products.• Working closely with consultant on supporting scheduled activityfor new deployments• Lab replication of customer setup from client to LB till windowsserver• SSL VPN solutions (Citrix NetScaler Gateway)• Knowledge of Security technologies (e.g. SSL/TLS, VPNs, Firewall,IDS/IPS).• Working on Protocol Analyzers (e.g.Wireshark, tcpdump) toresolve customer issues.• SDWAN Branch MCN configurations, staging and deployment.• Debugging MFA failures with authentication types such as SAML, LDAP, Radius, Oauth• APPFW deployment from learning to relaxing rules.• Mitigate top OWASP attacks using WAF.• Managing the ADC instance from ADM monitoring tool.

Bengaluru Area, India

• Worked as a TAC engineer in ADX Load Balancer.• Providing solution to client by replicating their exact issue as a scenario in lab.• Giving fault reason and workaround if there any massive outage.• Changes on network devices on a scheduled time.• Providing scripts for authentication traffic in load balancer

Bengaluru Area, India

•Responsible for monitoring and troubleshooting for 24,000 plus client’s devices for 24 x 7 maintenance•Responding to L 1 Calls and, Emails, SMS and Web Tickets of end users, working on Tickets (Incident / Service Request).•Installation, configuration of network devices like Switches, Router and Supervision and testing of structured data cabling by coordinating with field team