Prasanth Ratnakar Podugu Email & Phone Number

Pune, Maharashtra, India

Working in Office 365 (Proficient in Outlook and Office along with Teams applications troubleshooting in L2 Level) and other internal applications like QlikView, Global Protect VPN. Worked in as Administrator – Handled all the IT related Incident tickets and Service requests globally for all the EmployeesProficient in Windows and MAC OS troubleshooting. Proficient in Corporate Directory and Active DirectoryHandled PLM applications like Teamcenter, Siebel and SAP authorisation access management relatedMaking sure the stats are maintained within SLA for the tickets handled by meMeetings goals and KPI’s as set by the Organisation

Bengaluru, Karnataka, India

• Worked in Tier 1 Voice Support – handle all the IT related issues globally for all the Employees. • Proficient in Windows and MAC OS troubleshooting. • Working in Office 365(mailbox migration, license management). • Troubleshooting MS Outlook 2013, 2016(O365), Skype, Cisco VPN and other internal applications • Proficient with Skype for Business cases as well. Like Skype Sign in flow – login troubleshooting and access management. • Handled cases with Skype Federation to connect with External domains. Skype EV enable to call on the phone numbers.• Handled with cases like Skype-Teams migration as well.• Installation of all types of software and applications. • Worked for BOT Manual testing. • Managing escalations for the team. • Solid understanding of incident management and applications • Managing escalations for the Team • Working in Tier 2 team – handle all the email and office application related issues globally. • Proficient in Outlook and Office applications troubleshooting in L2 level. • Meeting goals and KPI’s as set by Organization. • Making sure the stats were maintained within SLA for the tickets handled by me.• Proficient in Corporate Directory