On working as a ServiceNow Developer, I have configured and customised various modules and applications. ITSM: As part of the work, I have Practiced ITIL processes such as Incident, Change, and Problem managementWorked on update set, Import sets Worked on building catalogs, catalog categories, Order Guide and Record producersConfigured and develoed UI Policy, Business Rules,Client scripts Created Inbound email actions and Service Portal CustomisationDeep knowledge on REST and SOAP IntegrationsExperience working on reports and dashboardsConfigured Email Notifications, templates and WorkflowsITOM:CMDB Discovery implementationClear theoretical knowledge on the Service Mapping concept