Support Team Lead
Current
Dec 2023 - Present
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Prasant Rai Email & Phone Number
Technical Support Team Lead at AffiliateWP
at
AffiliateWP
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Technical Support Team Lead at AffiliateWP
Location
Gorakhpur, Uttar Pradesh, India
Who is Prasant Rai? Overview
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Quick answer
Prasant Rai is listed as Technical Support Team Lead at AffiliateWP at AffiliateWP, based in Gorakhpur, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Prasant Rai.
Prasant Rai previously worked as Support Team Lead at Affiliatewp and Senior Technical Support Specialist at Wpforms. Prasant Rai holds Master'S Degree, Master Of Computer Science from Sikkim Manipal University - Distance Education.
Company email context
Email format at AffiliateWP
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AffiliateWP
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Profile bio
About Prasant Rai
Prasant Rai is a Technical Support Team Lead at AffiliateWP at AffiliateWP. They possess expertise in web development, wordpress, seo, css, open source software and 2 more skills. They is proficient in English. Colleagues describe them as "I have known Prasant for over over 3 years now. I was at his college for a Free & Open Source Software workshop. I have started interacting with him regularly in past 6 months when @aroundstatartups idea came. He has been excellent in delivering all the task & is sole person behind designing, developing and maintaining www.aroundstartups.com website. He is strongly recommended for any task in/around wordpress CMS development, last not the least he is an excellent human… Show more" and "I worked with Prasant on a couple of projects. He's a thorough professional and would always present himself with with unbound enthusiasm and optimism. His business skills and his understanding of the wordpress and othe CMS platforms proved crucial for a variety of projects His interpersonal, strategic, and analytical inputs always mattered every time we had to achieve milestones while collaborating across teams, functions and connecting with our customers. If I were to pick three… Show more"
Listed skills include Web Development, Wordpress, Seo, Css, and 3 others.
Current workplace
Prasant Rai's current company
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6 roles
Prasant Rai work experience
A career timeline built from the work history available for this profile.
Senior Technical Support Specialist
As a Senior Technical Support Specialist at WPForms, I am responsible for providing top-tier technical support to our users. I handle escalated technical issues, providing assistance to our customers to ensure that they receive prompt and effective solutions to their problems.In addition to my support responsibilities, I also help WPForms users on.
May 2023 - Dec 2023
Customer Support Specialist
- Working the support inbox, making sure our customers receive timely responses.- Writing knowledgebase documentation- Fielding and recording feature requests.- Providing support to users on the WordPress.org forums for WPForms.- Testing bug reports locally, and when confirmed pass them to the development team with detailed instructions.- Pre-release.
Nov 2019 - May 2023
Customer Support Analyst
Theme.Co
My work includes:--1. Responsible for customer support issues.2. Gathering information needed to best handle technical inquiries by supporting customers via our support forum & ticketing system. 3. Perform root cause analysis and determine appropriate course of action4. Helping users troubleshoot other plugin and X theme conflicts. 5. Identifying bugs in.
Apr 2015 - Nov 2019
Project Manager
My job was:--1. Coordinating all phases of the project life cycle including initiation, planning, execution, and closure.2. Develop and maintain project plan and schedule.3. Monitor project budget, scope, and schedule.4. Communicating regular status updates to project stakeholders.5. Gather and define project requirements from internal and/or external.
May 2014 - Mar 2015
Web Developer
Responsible for working on a range of projects, designing appealing websites and interacting on a daily basis with graphic designers and marketers.My job was:--1. Installed, configured, managed WordPress & Joomla installations. 2. Modify existing code as needed.3. Customized templates or modifying existing templates.4. Updated posts as appropriate and.
Aug 2010 - May 2014
2 education records
Prasant Rai education
Master'S Degree, Master Of Computer Science
Bsc (It), Computer Programming
FAQ
Frequently asked questions about Prasant Rai
Quick answers generated from the profile data available on this page.
What company does Prasant Rai work for?
Prasant Rai works for AffiliateWP.
What is Prasant Rai's role at AffiliateWP?
Prasant Rai is listed as Technical Support Team Lead at AffiliateWP at AffiliateWP.
Where is Prasant Rai based?
Prasant Rai is based in Gorakhpur, Uttar Pradesh, India while working with AffiliateWP.
What companies has Prasant Rai worked for?
Prasant Rai has worked for Affiliatewp, Wpforms, Theme.Co, and Ne Techno (P) Ltd.
How can I contact Prasant Rai?
You can use AeroLeads to view verified contact signals for Prasant Rai at AffiliateWP, including work email, phone, and LinkedIn data when available.
What schools did Prasant Rai attend?
Prasant Rai holds Master'S Degree, Master Of Computer Science from Sikkim Manipal University - Distance Education.
What skills is Prasant Rai known for?
Prasant Rai is listed with skills including Web Development, Wordpress, Seo, Css, Open Source Software, Html, and Project Management.
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