Prasant Rai personal email
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Prasant Rai is a Technical Support Team Lead at AffiliateWP at AffiliateWP. They possess expertise in web development, wordpress, seo, css, open source software and 2 more skills. They is proficient in English. Colleagues describe them as "I have known Prasant for over over 3 years now. I was at his college for a Free & Open Source Software workshop. I have started interacting with him regularly in past 6 months when @aroundstatartups idea came. He has been excellent in delivering all the task & is sole person behind designing, developing and maintaining www.aroundstartups.com website. He is strongly recommended for any task in/around wordpress CMS development, last not the least he is an excellent human… Show more" and "I worked with Prasant on a couple of projects. He's a thorough professional and would always present himself with with unbound enthusiasm and optimism. His business skills and his understanding of the wordpress and othe CMS platforms proved crucial for a variety of projects His interpersonal, strategic, and analytical inputs always mattered every time we had to achieve milestones while collaborating across teams, functions and connecting with our customers. If I were to pick three… Show more"
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Support Team LeadAffiliatewp Dec 2023 - Present -
Senior Technical Support SpecialistWpforms May 2023 - Dec 2023IndiaAs a Senior Technical Support Specialist at WPForms, I am responsible for providing top-tier technical support to our users. I handle escalated technical issues, providing assistance to our customers to ensure that they receive prompt and effective solutions to their problems.In addition to my support responsibilities, I also help WPForms users on WordPress.org and manage comments on WPForms.com to ensure a positive user experience. I play a key role in ticket triage, helping to ensure that all tickets are addressed in a timely and efficient manner. One of my key responsibilities is helping new team members onboard and get up to speed quickly. I conduct shadow sessions to help them learn our processes and best practices, and I add notes to tickets on HelpScout to ensure that we have a comprehensive record of all user interactions. -
Customer Support SpecialistWpforms Nov 2019 - May 2023- Working the support inbox, making sure our customers receive timely responses.- Writing knowledgebase documentation- Fielding and recording feature requests.- Providing support to users on the WordPress.org forums for WPForms.- Testing bug reports locally, and when confirmed pass them to the development team with detailed instructions.- Pre-release quality assurance testing for updates and new releases.
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Customer Support AnalystTheme.Co Apr 2015 - Nov 2019IndiaMy work includes :--1. Responsible for customer support issues.2. Gathering information needed to best handle technical inquiries by supporting customers via our support forum & ticketing system. 3. Perform root cause analysis and determine appropriate course of action4. Helping users troubleshoot other plugin and X theme conflicts. 5. Identifying bugs in our plugin and liaising with developers to get them fixed.6. Providing advice on setting up X Theme and Cornerstone. 7. Providing basic snippets of code which extend our plugin or demonstrate how to do so.
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Project ManagerNe Techno (P) Ltd May 2014 - Mar 2015ShillongMy job was :--1. Coordinating all phases of the project life cycle including initiation, planning, execution, and closure.2. Develop and maintain project plan and schedule.3. Monitor project budget, scope, and schedule.4. Communicating regular status updates to project stakeholders.5. Gather and define project requirements from internal and/or external teams and translate requirements to technical team.6. Coordinating technical requirements with non-technical client personnel. -
Web DeveloperNe Techno (P) Ltd Aug 2010 - May 2014Shillong Area, IndiaResponsible for working on a range of projects, designing appealing websites and interacting on a daily basis with graphic designers and marketers.My job was :--1. Installed, configured, managed WordPress & Joomla installations. 2. Modify existing code as needed.3. Customized templates or modifying existing templates.4. Updated posts as appropriate and edited pages as instructed.5. Configured WooCommerce plugin for online sale.6. Incorporated WordPress plugins and widgets in accordance to client needs.7. Configured Virtumart plugin for online catalog management. 7. Performed quality assurance tests on all web projects.
Prasant Rai Skills
Prasant Rai Education Details
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Master Of Computer Science -
Computer Programming
Frequently Asked Questions about Prasant Rai
What company does Prasant Rai work for?
Prasant Rai works for Affiliatewp
What is Prasant Rai's role at the current company?
Prasant Rai's current role is Technical Support Team Lead at AffiliateWP.
What is Prasant Rai's email address?
Prasant Rai's email address is pk****@****ail.com
What schools did Prasant Rai attend?
Prasant Rai attended Sikkim Manipal University - Distance Education, Sikkim Manipal University Of Health, Medical And Technological Sciences.
What are some of Prasant Rai's interests?
Prasant Rai has interest in Education, Science And Technology, Free And Open Source Software, Mobile Technology, Ubuntu.
What skills is Prasant Rai known for?
Prasant Rai has skills like Web Development, Wordpress, Seo, Css, Open Source Software, Html, Project Management.
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