Prasath Balachandran Email and Phone Number

• Managing multiple eCommerce projects in Magento & Shopify framework with cross-functional teams, both new builds and retainer projects. • Leading Kick off meetings and workshop sessions for requirement gathering and UX designing (in collaboration with BA & UX).• Collaborating with clients in data collection and getting sign off on baseline documents for the projects. • Leading project estimation meetings and shared the estimates with the client service team.• Collaborating with client service team regarding project proposal and finance team regarding invoicing for projects.• Generating project timelines and listed project milestones.• Forecasting resource demand and managing resources efficiently. • Playing Scrum Master role, implemented and followed scrum practices in projects.• Empowering team members to achieve self-driven team and coached teams to ensure that the intended practice of the ceremonies are met.• Working with multi diverse teams, clients and various 3rd party product/service vendors (from Australia, India, Indonesia, Philippines, Singapore, Sri Lanka, Thailand & USA). • Identifying and managing risks to keep the project on track.• Escalating issues to key stakeholders such as client, Tech Director and CEO in a timely manner.• Providing weekly updates on projects to various stakeholders such as client, management and project team. • Actively participating in weekly meetings with clients and fortnightly meetings with the CEO. • Working on a few SOPs and created a playbook related to project management activities. • Actively providing feedback to team members and worked with them on continuous improvements. • Working with management on new initiatives such as Progressive Web Application (PWA), Headless development, Automation Testing, Security testing and Hosting service.

•Spearheaded a​ ​​project to build a Trade Finance Application (B2B and B2G system) and Progressive Web Application (PWA) project​​​.•Coordinated with clients and project teams to groom the business requirements and enhance the end user experience.•Documented functional and non-functional requirements. •Led project estimation meetings and shared the estimates with clients.•Generated project timelines and listed project milestones. •Generated Scope of Work (SOW) and obtained sign off from clients. •Collaborated with the finance team regarding invoicing for projects.•Forecasted resource demand and managed resources efficiently. •Identified and managed risks to keep the project on track.•Escalated issues to key stakeholders such as client, Tech Director and CEO in a timely manner.•Closely coordinated with the team with regards to sprint deliverables and obtained sign off from client side for each sprint deliverables. •Provided weekly updates on projects to various stakeholders such as client, CEO, DU Head and project team. •Conducted weekly meetings with clients and monthly project review meetings with CEO and DU Head.

•Managed multiple eCommerce projects in both Magento and Kentico frameworks cross-functional teams, both new builds and retainer projects. •Played Scrum Master role, implemented and followed scrum practices in projects.•Empowered team members to achieve self-driven team and coached teams to ensure that the intended practice of the ceremonies are met•Lead project estimation meetings and shared the estimates with the client service team.•Generated project timelines and listed project milestones.•Coordinated with Producers, Tech Lead and Designers on generating Wireframes, Functional specification, Technical specifications, Designs and Scope of Work (SOW).•Worked with multi diverse teams, clients and various 3rd party product/service vendors (from Australia, Sri Lanka, Ukraine & USA). •Identified and managed risks to keep the project on track.•Escalated issues to key stakeholders such as client, DU Head and Head of Delivery in a timely manner.•Forecasted resource demand and managed resources efficiently. •Provided weekly updates on projects to client, management and team. •Actively participated in weekly meetings with clients and fortnightly meetings with management. •Conducted performance reviews for team members, organized project performance reviews within the team and provided constructive feedback then and there. •Arranged code reviews and project retrospectives to monitor code quality, improve effectiveness and review process adherence.

•Managed multiple eCommerce projects in both Magento and Kentico frameworks cross-functional teams, both new builds and retainer projects. •Empowered teams and trained team members to self-organize by which minimized management cost in minor retainers. •Played Scrum Master role, implemented and followed scrum practices in projects.•Identified risks and managed them to keep project on track.•Forecast resource demand and managed resource effectively. •Provided weekly updates on projects to client, management and team. •Actively participated in weekly meetings with client and fortnightly meetings with management. •Conducted performance reviews for team members, organized project performance reviews within team and provided constructive feedback then and there. •Arranged code reviews and project retrospectives.

Played Scrum master, QA lead and QA engineer roles with below responsibilities. Scrum Master• Facilitate daily Scrum• Facilitate sprint retrospectives• Conflict resolution• Monitoring progress of the project and eliminating impediments• Monitoring adherence of team to scrum process• Report out status on the progress of the Scrum team to managementLead – QA• Analyzing project requirements, determining test objectives and deriving test strategy• Reviewing test basis• Preparing test estimates and test plan• Identifying project and product risks and escalating to project management• Preparing user stories based • Reporting test result (status of test execution and defects) to client, account manager, project manager and other stake holders• Reviewing test deliverables• Coordinating with client, account manager, platform delivery lead, project manager and development team• Mentoring and guiding the team• Organizing and conducting walkthroughs and brainstorm• Working on process improvements.• Attending team meetings and daily scrumEngineer – QA• Analyzing user stories and deriving test cases/user journeys• Prioritizing test cases/user journey• Verifying test environment set up• Performing test execution.• Defect reporting and verification • Preparing execution log

Played Team lead, QA lead and senior engineer roles with below responsibilities. Lead - team and QA• Led a QA team with 11 members.• Forecasted resource demand and allocated resource.• Prepared test estimates and test strategy.• Identified project and product risks and escalated to project management.• Reported test result (status of test execution and defects) to client and other stake holders.• Tracked and controlled quality indicators.• Actively attend fort nightly KPI metric meeting and presented project KPI• Coordinated with client, product owners, business analyst, development team and other external teams.• Mentored and guided the team.• Organized and conducted walk-through, brainstorm and training sessions.• Conducted team meetings and feedback sessions.• Worked on process improvements.• Coordinated with release and module owners and monitored process of releases and modules.Senior Engineer - QA• Analyzed test requirements and deriving scenarios.• Prepared test estimates and test strategy.• Prepared test plan, test cases and execution log.• Reviewed test artifacts (lead and peer review).• Performed test execution and reported defects.• Worked collaboratively with product owners, business analyst, developer and QA in Scrum team. • Worked as releases owner by identifying release goal, deliverables and timelines.• Worked as QA SME for couple of projects where involved initial business requirement analysis, identifying testing scope, test approach, testing types and schedule. • Actively attended daily scrum, product back log grooming sessions and sprint retrospective meetings.• Performed lead and peer review on test artifacts.• Mentored and guided peers to understand system requirements, test requirements and achieve project timelines.• Organized and conducted requirement and test plan walk-through, brainstorm and provided training on application and QA process.

Played the role of senior engineer and skilled in testing and leadership with following responsibilities. • Requirement analysis and creating Test matrices.• Preparation of estimates and strategy. • Managing releases and modules.• Design test plans, test scripts and execution logs.• Test Execution and Defects reporting.• Review test artifacts.• Defect tracking and verifying.• Mentoring new resources.

Played Engineer-QA role with the following responsibilities:• Designed and developed test plans and test cases• Executed test cases (performed regression and functional testing)• Reported defects• Verified defects

Played a role of Engineer-QA with below responsibilities:• Designed and developed test plans and test cases• Executed test cases (performed regression and functional testing)• Reported defects• Verified defects

I do requirement analysis, test planning, test designing, test execution, defect tracking and preparing test result summary. Also coordinate with client and development teams as SME.

I attended the customers via phone where listen to customers and anticipate the issues or escalate them relevant personals.