Results-oriented professional with a passion for driving operational excellence and delivering exceptional customer experiences. With a career spanning over a decade, I have honed my skills in strategic leadership, project management, and relationship building across diverse industries. My journey began in the telecommunications sector, where I gained valuable experience in customer service and workforce management at DU Telecom and Bharti Airtel.I excelled in roles at Dubai Parks and Resorts and Jumeirah Group, where I led teams to achieve significant milestones. At Dubai Parks and Resorts, I directed the victory of the "2019 Best Small Outsourced Contact Centre" award, showcasing my ability to drive performance and deliver results. Additionally, my tenure at Jumeirah Group saw me optimise contact centre scheduling and drive performance improvements through rigorous quality audits.As a Senior Manager at Dubai Parks and Resorts, I transformed the call centre into a revenue centre, leveraging innovative strategies to exceed sales targets and enhance customer satisfaction. My experience also extends to workforce planning and management, where I have consistently demonstrated my ability to forecast accurately and optimise resource utilisation.I am certified in COPC Management Training and am a CXPA Professional Member, reflecting my commitment to staying abreast of industry trends and best practices. In addition to my professional accomplishments, I am passionate about fostering a culture of continuous improvement and employee engagement. I believe in leading by example and empowering my teams to achieve their full potential. My leadership philosophy revolves around open communication, collaboration, and a relentless focus on delivering value to both customers and stakeholders.Below listed are some of my skills that can prove beneficial for other companies:Sales Strategy Design | Strategic Planning | Finance & Budget Management | Customer Needs Analysis | Training & Development | Cross-functional CollaborationAs I embark on the next chapter of my career journey, I am eager to leverage my skills and experience to drive success in dynamic and challenging environments. I thrive on tackling complex problems, building strong relationships, and achieving strategic objectives. Let's connect to explore how I can contribute to your organisation's success.Email: Prasath.Pkumar@gmail.com