Good People Grow Businesses! At Z3 with our team of Growth Guys, we strongly believe that You cannot do Today's work with Yesterday's methods and be in Business Tomorrow! We pride ourselves on being the "go-to-market" on most business engagements and view business and growth strategies through a set of unique lenses. When you choose Z3, our professionals provide clear, compelling insights, and then work diligently to convert those strategies into actions that deliver GROWTH exponentially. There is a good reason they call us the Growth Guys!⛾ Spoiler : My latest obsession is the ' RESTRATEGIZE ' : Turning Institutions into Profit CentresStrategy doesn't have to be about big shifts and leaps. It's about taking competitive advantage by building vertical specialisation for increased process control and disciplined execution. Therefore, we collaborate with Institutions to drive Growth in an increasingly agile, disruptive and objective driven manner. Our services are designed to enable Students, Institutions and Recruitment Partners identify and size opportunities, analyse the competitive landscape, develop winning Go-To-Market strategies and accelerate GROWTH.

Gess is wholly focused on providing employment for their highly trained and skilled graduates. This is why all Gess courses lead to employment opportunities e.g. Aged and Disability Care, Cyber, Event and Tourism, Sports and now we are adding Commercial cookery and Hospitality to our offering. With our extensive network base which comes from 30 years in the education industry, Gess has been able to secure MOUs with aged care providers and recruitment agencies that have so far for 2024 brought us 250 nursing positions - 30 at PNG placements and 45 Indian placements. This is just the tip of the iceberg and Gess has now forged a partnership with Phillip Di Bella from The Coffee Commune. Phillip has access to more than 500 employers and will provide not only state of the art Barista training to our students but also placement services for graduates of GeSS's new commercial cookery and hospitality program. None of this is possible without our dedicated partners. We had 5 aged care cohorts in 2023 and will have another 8 cohorts for 2024. Plus we now have multiple cohorts for a dual commercial Cookery/Hospitality (Barista) starting May-June 2024.Success means exceptional communication and trust between partners. Most important to our program is the commitment and dedication to firstly recruit the right kind of student and then the quality delivery of program is shared between GeSS and its partners. The program length of 6 months training coupled with recruitment activities such as resume and interview preparation has worked well. And employers have been very impressed with candidates we have put forward for positions.GeSS and its partners provide a win win opportunity for all parties including the student. Our Google reviews alone show the depth of gratitude we have received from our students.

Our basket has something for every student seeking to enhance their careers and every institution seeking to recruit quality students. Through our suite of comprehensive services, we are able to ensure that our clients and students get customized experience at all times and that their needs and requirements are well taken care of.We deliver a holistic view of the opportunities available in the education and study abroad domain worldwide. Our network of global partners is vast and wide spread. We boasts some of the top universities and colleges in the world and has alumni across the globe. We have been successful in maintaining excellent relations with international organizations, government departments including High Commissions and Embassies worldwide that are invaluable in delivering supreme service quality that has become the trademark of the company.

Strategic Insights• Spearheaded the implementation of business model to ensure business targets were achieved,• Ensured effective management including business planning, financial management, operations,human resource management, policy and governance functions• Provided advice and recommendations to the Board of Directors on strategy, governance andfinancial management• Focused on securing strategic partnerships, business planning, people and financial management• Ensured a high level of prudential rigor, risk management and compliance with regulatoryrequirements• Held P&L responsibility of the projects from initiation to hand over and be responsible for overallprofit & loss management – BOT Process• Identified the challenges in the existing Delivery and identify areas for new (possible) BusinessOffering Areas,• Identified and Defined new delivery methodology, Identified and Defined skills and capabilitiesand identified needs for development,• Technology Consulting – The required technology for customer experience and intelligent dataMappingOngoing Strategic Consulting and Engagements (Govt. and Pvt.)• Institutional "Strategic Consulting and Institutional Development vision 2020" with Germany for South Asia and Africa• Skill Development for Vocational Trainers of Bangladesh under Ministry of Education Bangladesh (A World Bank, ILO and STEP-BD Project) – with Strategic Partnership with Australian RTO under ASQA• Skill Development Africa with Australia and Germany for trainer training, certification, assessments, and vocational institution labs set-up with government and private institutions• Trade Relations and strategic conversation with Africa and Bangladesh in Infrastructure, Education, Manufacturing, and Agriculture• 21st Century Teaching Squad, an analysis of future leaders in education in South Asia and Africa• Curriculum Designing• Corporate Training and Empowerment – South Asia

Strategic Planning• Identify, design and implement the marketing strategy, based on knowledge of IIPM's objectives,market characteristics cost and mark up factors;• Work with various stakeholders within and outside IIPM – Centers of excellence, Faculty,Executive Education, Post-Graduate Program administration, and student management;• Timely monitor and evaluate the Education services markets and trends, and identify andquantify relevant opportunities;• Identifying & facilitating the development of strategic & financial plan, to assist the topmanagement in the decision-making process and forecasting business volumes and growth;• Coordinate the media buying initiatives and media scheduling with all important media housesand command over print and online media marketing tools and techniques;• University tie-ups;• Fulfilling hiring, and training needs for the admission and student management processes acrossall campuses;Pan India Admissions• Responsible for effective marketing of IIPM’s academic and management programs to prospectivestudents and parents;• Engage continuously with a number of Seminars, Workshops, Presentations, and Lectures topromote the IIPM Brand among Working Executives, Schools, and Parents;• Overall responsibility for Quality Control within the area of work and also making the entire teamaware of the QC requirements enabling us to do it right the first time;• Preparing MIS reports & other statements with a view to apprise management of the processoperations and assist in the critical decision-making process;• Took responsibility for managing complete admissions for 18 campuses across India and wasresponsible for the P&L for the department

Core Responsibilities• Interact with key personals and ‘C’ level Executives and developing excellent business relationswith business partners and key-decision makers to develop and maintain organizational strategies,operational efficiencies, proposals for increasing technical efficiency and improving profitability;• Spearhead a team of 50 comprising Sr. Managers, Project Directors, Client Partners and BDEsengaged under different industry sectors with 27 direct and 15 indirect reports;• Develop & Implement business plans and sales strategies for winning new accounts andexpanding engagements with existing clients. Identify the drivers and segments of themarketplace and position the company as a leading Service Provider;• Hold full P&L and financial reporting responsibility through floor-to-ceiling expense controlmanagementManagement & Leadership Successes• Solidified an exclusive partnership with a UK based company, expanding product awareness, andstrategic distribution of service operations across Europe that included a number of Local HousingAssociations, Government Associations, and Councils;• Acquired a portfolio of 18 major clients across Europe, USA;• Brought in new ideas, innovative services, business models and created alliances targeted tononlinear growth - Business in a Box & Technology in a Box (Platform-based BPO services),Alliance with E- tech Insurance Policy Processing Platform company and joint bids, Value addedup-stream services, Multiple locations, multiple languages and multi-model business engagements• Was independently involved in setting up and growing the Market Research Centre from 10FTEs to 125 FTEs within a span of 3 months and increasing revenues from $45,000 to $105,000;• Individually wrote and published corporate Strategies and Policies in Equality and Diversity,Employee Health and Safety and Environment Management System which have beenrecognized by the European Union (EU) and HSE.

BPO Operations