• Spearheaded multiple B2C and B2B accounts across a diverse e-commerce client base, achieving a quality of 99% and efficiency of over 100%• Executed POC engagements in the B2C domain, with a conversion rate of 95%+• Coordinated on inbound/outbound requests• Wrote commercial proposals• Oversaw coordination with 2 vendor partners in the MENA space• Supervised 4 project managers and 8 team leads• Manged client and internal stakeholders besides a team of 100+ members• Conducted Ops interviews for candidates applying for E-commerce-related posts• Helped in overseeing quality management systems (QMS) across projects

• Moved to E-commerce vertical and managed 10+ content-based E-commerce projects• Oversaw e-commerce content management, leading a cross-functional team of 15 members and driving a 40% increase in website traffic through strategic content optimization• Managed client and internal stakeholders besides a team of 40+ members• Coordinated with sellers of an e-commerce giant and created A+ Content for them • Worked independently as a delivery manager across 5+ accounts at any given time• Coordination with cross-functional teams• Uploaded content by using Content Management System (CMS) wherever needed• Conducted Ops interviews for candidates applying for content and E-commerce related posts• At an organizational level, helped in overseeing QMS across projects

• Managed client and internal stakeholders besides a team of 6 members• Worked independently as a delivery manager across 3 accounts• Coordination with cross-functional teams• Uploaded content by using CMS wherever needed• Conducted Ops interviews for candidates applying for content-related posts• Worked with the organization’s internal audit team and ISO certification was achieved

• Assisted the PM in handling the content management for an online B2B magazine on Small and Medium-sized Enterprises (SMEs) of a leading media house• Engaged in daily interactions with the client and handled deliveries• Copy-edited and wrote SEO articles for the online B2B magazine• Interviewed business experts for Guest Stories and leadership quotes in articles• Uploaded content by using CMS wherever needed• Supervised a team of 5 content writers• Conducted Ops interviews for candidates applying for content-related posts• Internal stakeholder management

• Assisted the PM in handling the content management for an online B2B magazine on SMEs • Engaged in daily interactions with the client and handled deliveries• Copy-edited and wrote SEO articles for the online B2B magazine• Interviewed business experts for Guest Stories and leadership quotes in articles• Uploaded content by using CMS wherever needed• Supervised a team of 5 content writers

• Copy-edited and wrote SEO articles for an online B2B magazine on SMEs • Interviewed business experts for Guest Stories and leadership quotes in articles• Supervised a team of 4 content writers

• Oversaw and mentored a team of content writers, ensuring adherence to brand guidelines and maintaining a consistent tone across all platforms, resulting in a 20% increase in content quality.• Revamped web content, optimizing SEO and enhancing user engagement; increased organic traffic by 40% and achieved top rankings for targeted keywords.

• Copy-edited and proofread the content of different publications, case studies, and abstracts.• Actively supported with program coverage and administrative duties.

• Copy-edited and proofread the content for a matrimonial site