Job profile - Cafe Manager. - Managers visible on floor actively managing by observing service and production barriers, danger zones and crew positions. - Pre - shift Checklist is used. - Shift manager is shift certified. - Crew are positioned according to the positioning guide and stay in position. - Shift targets information are communicated to all employees. - Crew recognised and rewarded for meeting targets or excellent performance. - Shift manager interacts with guest, follows guest recovery process when necessary and role models hospitality. Travel path is conducted by manager every half hour , priorities are set and action taken