Prasenjit Debnath Email & Phone Number

Siliguri, West Bengal, India

• Spearheaded sales operations, consistently achieving and surpassing monthly sales targets, driving business growth.• Developed and executed high-impact sales strategies, expanding the customer base and increasing market share within the region.• Cultivated and maintained strong relationships with key clients and strategic partners, resulting increase in repeat business.• Conducted comprehensive market research and competitive analysis, identifying new business opportunities and driving increase in new leads.• Trained, coached, and mentored a high-performing sales team, resulting in improvement in sales team productivity and closing rates.• Led the end-to-end loan sourcing process, from acquisition to disbursement, ensuring seamless coordination between field and channel partners.• Successfully managed post-disbursement loan servicing, achieving 98% EMI collection rate and maintaining portfolio health.

Siliguri, West Bengal, India

• Orchestrated a team of sales representatives to consistently surpass sales targets, driving revenue growth and fostering market expansion.• Devised and executed strategic sales initiatives, expanding the customer base and significantly increasing market share.• Cultivated strong relationships with key clients and channel partners, enhancing client retention and securing high-value repeat business.• Identified and capitalized on new business opportunities through comprehensive market research and competitive analysis, boosting lead generation.• Empowered the sales team through personalized training and mentoring, enhancing overall productivity and aligning their performance with organizational goals.• Streamlined the complete loan process, from sourcing to disbursement, achieving a 98% approval rate and ensuring seamless collaboration with field and channel partners.• Spearheaded loan servicing and EMI collections, maintaining a 95% on-time repayment rate, contributing to improved financial stability and customer satisfaction.

Siliguri, West Bengal, India

• Evaluated and processed loan applications, conducting comprehensive credit assessments, while ensuring compliance with financial policies and risk management standards.• Led the loan approval process, collaborating with underwriting, risk management, and operations teams, which improved loan disbursement efficiency, ensuring timely fund disbursements.• Built strong client relationships, delivering exceptional customer service and personalized financial solutions, achieving increase in client retention and satisfaction.• Proactively sourced new loan opportunities through market research and outreach strategies, contributing to growth in the loan portfolio and business development.

• Enhanced customer satisfaction by managing relationships and delivering tailored support, resulting in a notable improvement in client retention rates.• Achieved sales targets by sourcing and evaluating market files, contributing to the overall growth of the branch and aligning with strategic objectives.• Optimized loan processing by streamlining the workflow from login to disbursement, significantly improving turnaround times and operational efficiency.

• Enhanced customer satisfaction and loyalty by cultivating strong relationships, resulting in a significant increase in client retention and referrals.• Streamlined the end-to-end process of loan applications, ensuring seamless transitions from login to disbursement and meeting stringent deadlines.• Delivered outstanding customer service through proactive problem-solving and effective communication, contributing to improved customer feedback scores.• Exceeded sales targets consistently by leveraging product knowledge and conducting tailored presentations, driving revenue growth for the branch.

• Enhanced customer satisfaction by delivering exceptional service, effectively addressing complaints, and fostering loyalty through professional interactions.• Optimized transaction processes by accurately managing cash registers and electronic payment systems, ensuring timely and efficient operations.• Generated comprehensive reports and documentation for management, enabling data-driven decisions and identifying opportunities for operational improvements.• Collaborated with project managers to identify and implement cost-saving strategies and resource optimization initiatives, significantly contributing to overall efficiency and profitability.