Develop schedules and organise workflows as well as managing competing demands and tasks. Provide assistance at user group and stakeholder consultation workshops, preparing and presenting detailed reports as required. Manage requirements to achieve high-quality project deliverables within budget and coordinate program governance. Support the Project Manager in overseeing multiple projects and performing risk assessments and issue management to reduce cost and mitigate potential hazards. Assist… Show more Develop schedules and organise workflows as well as managing competing demands and tasks. Provide assistance at user group and stakeholder consultation workshops, preparing and presenting detailed reports as required. Manage requirements to achieve high-quality project deliverables within budget and coordinate program governance. Support the Project Manager in overseeing multiple projects and performing risk assessments and issue management to reduce cost and mitigate potential hazards. Assist the Project Delivery team in ensuring projects meet all regulatory compliance standards. Show less

Provide exceptional customer service and perform assigned tasks such as stock control, payment collection, and filing completed orders. Manage customer queries and solve customer issues promptly through client-centric sales approaches and conflict resolution skills. Update customer information and records through Salesforce, as well as resolve billing issues and implement flexible payment methods. Increase sales by 30% through personalised customer services that enhanced customer satisfaction.

Performed day-to-day duties such as managing inventory, replacing low shop items, and organising the shop floor routinely to aid productivity. Assisted customers in making purchase choices by offering suggestions and responding to inquiries on products, projects, promos, billing, and specific concerns.

Collaborated with co-workers, clients, and stakeholders to maintain productive work relationships and seamless workflows. Analysed data to resolve issues as required. Developed Google Ad campaign content for top 50 companies such as BBC, Walmart, and Disney campaigns to boost brand visibility and generate leads. Provided email and chat support and formulated strategies to increase business profitability and customer-as-user needs.

Developed multiple (4) project plans for the library, transport, employee, and hostel management systems. Gained valuable project management skills and learned project management methodologies, including agile and waterfall models. Employed creative tools such as Miro and Canvas to reduce development time on projects by 25% and assess budget control to ensure total adherence to project timeframe and budget. Achieved 99% data accuracy on recorded information, shortages, and discrepancies through… Show more Developed multiple (4) project plans for the library, transport, employee, and hostel management systems. Gained valuable project management skills and learned project management methodologies, including agile and waterfall models. Employed creative tools such as Miro and Canvas to reduce development time on projects by 25% and assess budget control to ensure total adherence to project timeframe and budget. Achieved 99% data accuracy on recorded information, shortages, and discrepancies through data sampling. Managed project sprint and prioritised tasks to meet deadlines across 500+ test cases. Show less

Managed Rs.60000 annual budget achieving total accountability of income and expenditure over 12 months with zero discrepancies in optimal control. Maintained 99% accounting accuracy and reconciled monthly statements, invoices, and expense accounts with statutory requirements. Advised management on significant expenditures to retain operations in line with budget limitations and supervised 10+ employee accounting policies, procedures, and performance requirements.