Responsible for a business of approx 6.4 cr per annum.Managing a team of 65 professionals, handling business of majorly U.P. region.Proactively monitors and engages poor performers to develop weaker areas and, if necessary, moves people out when performance does not improve. Establishes team and individual sales goals and provides effective coaching of entire team to consistently improve their performance .To ensure proper execution of established policies, procedure, initiatives and directives regarding center operation, staff training and in-house , outhouse marketing activities.To ensure all centers commercial success.Developing a strong working relationship with clients . Willingness to work in a team environment and assist co-workers or managers with other duties as assigned.

Deliver the budgeted sales and operating surplus, within the discount & collection policy.To ensure Customer Service Efficacy is high to increase repeat purchase and spread word of mouth. This is intended to deliver increase in customer satisfaction and reduced customer complaints arising out of service delivery failure.To ensure customers are handled, on phone or in person when they come to the center, timely and pleasantly to minimize customer complaints.To ensure all statutory compliance as applicable.To ensure manning as per approved guidelines in numbers.Sales:Work with Slimming/Beauty In-charges to ensure meeting of in-house sales targets that may be set from time to time.Events: To coordinate with Corporate Office in giving technical support to the Centre for organizing the Events and sending feedback of the same to Corporate Office.Two main events to be planned out and conducted every quarter, in co-ordination with the Corporate.Software entries: To ensure timely entries of data on software. Also to send required data to IT department latest by the 3rd of every month.Staff Attrition: To ensure that the staff attrition does not overshoot a maximum of 2% per annum.

Assists the Branch Manager with all team member activities related to sales staff including: interviewing, hiring, coaching and performance management.In the absence of the Branch Manager or as otherwise delegated by the Branch Manager, performs assigned duties of Branch Manager.Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations .Works cooperatively with management to effectively communicate and implement performance standards and sales.Work with the Branch Manager to develop strategies and objectives to maximize productivity and leverage expenses .Conduct the review of various different reports and communicating any trends and/or concerns to the management team.Assist in the negotiation and resolution of significant client issues

Supervise and manage a sales , communicate job expectations and provide direction, support , and motivation to entire team to meet agreed targets and KPIs.Enforce policies and procedures to ensure that entire team achieves the customer service levels set by organization, resulting in an annual increase of customer satisfaction by 10% per year.Improve and maintain operational and profit objectives exceeding minimum 10% growth per year, implement companybusiness.

Practice teamwork, create a positive work environment, greet customers and thank them when they visit for services.Work cohesively with co-workers as part of a team.Investigate correspondence re occurrences and make recommendations to management.Prioritize and meet deadlines providing timely and effective office support. Communicate and respond to guest correspondence which includes phone calls, letters, e-mails, surveys, guest comments cards, etc., in a professional and timely manner, achieving positive guest/problem resolutionFollow all delegated tasks assigned by Admissions Management or as stated in the Standard Operating Procedures.

Assist passengers in ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments