Prashant Agarwal Email & Phone Number

Mumbai, Mh, In

India

Maharashtra, India

Mumbai Area, India

General Manager – Sales & Operations Business need analysis meeting with business owners to understand as on situation, analyze the current bottleneck in the company for scaling up, offering solution best suitable to them and negotiation and closing the deal. Representing company at National and International industry events and exhibitions. Networking with SME and industry chambers to spread awareness on sustainability of business. Annual sales planning according to organizations strategic planning. Resource planning according to sales plan. Creating budgets for sales and BTL activities. Review, Develop and Manage sales team. (Min 2 Associates; Max: 8 Associates) Achieve Monthly/Quarterly/Yearly sales targets. Interaction with all internal departments and customers to design, negotiate, and drive to close the deal. Accountable to develop, implement and manage Business Development activities. Reviewing CRM, Daily Activity Report, etc. on daily basis. Strategic associations and alignments that boost sales. Successfully organized 35 business conferences and 18 networking events Planned and executed web promotions for various webinars thus enhancing organizational brand/product visibility. Responsible for customer life cycle, collections on monthly basis and execution of agreement

Mumbai Area, India

• Franchise creation and client servicing, boost retail sales and create channel partners.• Representing company at National and International industry events and exibitions.• Achieving the Budget allocated keeping in mind the Margins on a Monthly Basis.• Meeting expectations and PL as per the business with improved increased revenue.• Keeping a close check on /Pricing/ strategy of the competitor.• Responsible for planning of Marketing activities for the business and creating alternate promotion channels.• Coordinating between all the departments for better efficiency and avoid any delays.• Strategic planning-develop revenue growth and profit maximization plans with consideration for consumer segmentation, category positioning, competitive pricing, new product innovation, go-to-market opportunities and consumer development.• Managing 51 Franchise Outlets/ 4 Channel Partners.• Managing/ Driving a strong sales & operations force team.• Contribute to the personal development of all BDM’s/FM’s and executives through excellent leadership and performance management.• Responsible for the Business Development/ Expansion Plan etc.

Mumbai Area, India

HDFC Bank (Phonebanking), • Meeting and converting leads for HDFC Life insurance and other HDFC Bank product range (Assets and Liability).• Meeting expectations and PL as per the business with improved increased revenue.• Consistent follow-through and resourcefulness, in order to achieve organizational goals and objectives.• Assist and prepare Sales report and present the same to Channel Heads.• Contribute to the personal development of all BDM’s and executives through excellent leadership and performance management.• Continually refine the sales process and ensure that the Sales team work effectively and prioritize workloads.• Monitoring & evaluating the performance of Sales team, Team leaders and Phonebanking agents.• Responsible for delivering regular training to the BDM’s & Phonebanking agents.• Coordinating between all the departments to ensure better efficiency and avoid any delays.• Making MIS reports as required by sales, customer queries, sl etc and sharing the same in monthly and quarterly review.• Strong audit experience within the entire process.• Playing significant role in attrition management.• Functional knowledge of operations department.• Managing a strong sales and operations team of 47 Phonebanking agents and 4 Team Leaders as Floor Manager.• Managing a strong sales team of 8 HDFC Life agents as Manager Sales.

Mumbai Area, India

• Vendor Management: Managed each vendor as an entrepreneurial business.• To negotiate favorable terms and conditions with vendors.• Take overall responsibility for managing key relationship with vendor team.• Continuously monitor market needs and requirements, taking into account competitor products/services and the changing requirements of the market place.• Strategic planning-develop revenue growth and profit maximization plans with consideration for consumer segmentation, category positioning, competitive pricing, new product innovation, go-to-market opportunities and consumer development.• Manage backend operations and customer service.• Coordinating between all the departments for better efficiency and avoid any delays.

Mumbai Area, India

 Achievements: 1. Rewarded certificate for overall top performance in Quality, Sales & CSAT. 2. Among the top 5 seller across the floor for Insurance products. 3. Quality scores above 95%. Servicing retention calls as customer loyalty manager.  Identify training needs and train agents on complex issue raised by customers. Servicing Outbound Calls for Citi Cards for 2 months. Servicing Inbound Calls for Citi Legacy customers. Weekly Interaction with clients through conference calling. Clear knowledge of EXCEL, WORD & POWERPOINT. Customer Relation Management, Feedback & Coaching.

Mumbai Area, India

 Achievements: 1. Has been appreciated by the client for the Excellent Quality of Service Rendered on numerous occasions. 2. Scored 91% in the 6 monthly appraisals. 3. Have done Training for the new recruits for month of JULY ’04 for a batch of 14 Agents Servicing Outbound Calls for Discover Financial Services, Card Members.  Interacting with client regarding Sales & Quality. Good working knowledge of Davox, E-pro, Nice Monitor & Dialer. Customer Relation Management, Feedback & Coaching.

Executive Mba, Business Administration And Management, General

Secondary, All