Prashant Bajpai Email & Phone Number

20+ years of experience on various profiles as summarized below:• Technical Project and Account Management for Enterprise Customers: Project Management, Stakeholder Management, Dashboards and Reports, Customer Success and Account Management, Recurring Business and Base Growth Stagey, Customer Retention, Operations & Delivery Management using Scrum and Kanban frameworks for Agile.• Post Sales Account Architect / Service Delivery Management for Enterprise Customer Accounts managing their Account Cost, Risk and Mitigation Plans, SLA and OLA Management, Vendor Management, End User Services, Quality and Technical Delivery Assurance.• Technical Solution Manager & Presales for Government Projects and Enterprise Customers across industries. Solutions include, but not limited to Tools & Automation, OSS, IT Service Management (Incident, Problem and Change), Fault and Performance Management, Event Management, End Point management. • Product Management and Strategy for VAS products which included managing and owning the Product roadmap, Revenue and Sales funnel, Supporting and trainings Marketing, Presales and sales teams, Managing Sprints and Scrum Goals, Earn and Burn Reports. • Strategy: Costing and Pricing SME – Creating and maintaining Global Standard Cost Models and Global Rate Cards for Hybrid and Multiple Public Cloud (AWS, Azure, Google) to Support Sales, Presales, Operations (IPC) and Delivery teams.Key Responsibility Areas 1. Customer Account and Program Management • Account and program management to enhance Client Engagement by understanding and engaging in client’s growth journey and requirements. Help create account startegy and work closely with product management / engineering, Client partners, QA, release management and support teams to ensure products and new features are developed, tested and release on time in order to ensure account growth and customer satisfaction.• Conducting monthly sprint planning and weekly review meetings with all stakeholders for new feature tracking. Maintaining program dashboards for leadership review on key metrics (cost, schedule, change requests). Assessing critical risks and preparing mitigation plans.• Lead customer QBRs for strategic planning and RoadMap discussions.• Responsible for creating project SOW with stated assumptions, risks, and issues. Create and track e2e project plans using Waterfall and Agile methodologies.

Listed skills include Telecommunications, Vas, Pre Sales, Sdlc, and 22 others.