Service Delivery Manager for the EMEA Operations & Supply Chain portfolio (Manufacturing– MOM/MES, Make Apps)• Liaise with the managed services partner and supervise the day-to-day Service Operations Management activities• Monitor and Govern the Weekly and Monthly KPI reporting matrices related to SLA Services for the Operations and Supply Chain Applications in Cargill EMEA using tools such as Remedy, Power BI etc.• Participate in the Major/Critical Priority incidents by liaising with respective teams, managing communication to the business and escalating to higher level if needed• Special focus on Platinum MOM/MES applications used in Cargill (Savigent and Batch Processing System (an inhouse developed MES System))• Identify opportunities for process improvements and managed service process improvement plans using ITIL Concepts• Prepare and present service reports identifying trends and patterns of interest to EMEA IT Leadership • Identify recurrent issues and explore the RCA and permanent fix of the issue using Problem Management practices• Regular connects and maintaining relationship with Application Managed Services Vendors for the portfolio Complete Lifecycle Program Management for EMEA Plant Devices/Applications• Liaise with the various stakeholders involved in deciding the scope of items to be lifecycled in the portfolio – Inputs from Service Delivery Managers, TGRC Guidelines, Lifecycle criteria (e.g. warranty and support expiration, End of Life status etc.), Infrastructure reports, specific requests from Business Units, • Prepare and participate in the Lifecycle planning and budget discussions within the Service Delivery Advisors, Project and Business Stakeholders• Active participation in prioritizing the Lifecycle requirements for the next FY and thereafter by taking the holistic set of needs in purview• To log Exceptions and track approvals where the business has challenges in adhering to the Lifecycle goals

Business Stakeholder Management• Curating, reviewing and compiling the Stakeholder Management Report Decks for the periodic meetings• Scheduling periodic Stakeholder meetings with different Business Units and ensuring optimum participation• Lead the meetings with focus on Service management activities related to the Business Unit• Taking the action items discussed during the meeting to a logical closure by involving the relevant stakeholders Escalation Management:• Liaise with the Service Lead & Regional Liaison Manager to manage delivery • First escalation point for business w.r.t service restoration in crisis situations• Single Point of Contact for information and complaints License and Contracts Management:• Ensure Purchase Requisitions are reviewed and raised for licenses, annual maintenance contracts etc. for the portfolio• Keep a log of the purchases made and ensuring end to end management of the same (from receiving quote until approving the invoice of the purchase)• Resolving any long-standing issues or escalations related to payments to vendor

Training Lead at Unilever Ltd• Worked as the Training Lead for the SPARKLE Application (Appraisal System for Unilever’s Global Blue Collar Workforce ) launch • Was part of the team from inception to BAU and handled various aspects of Training, Risk Management, Requirements Gathering, Financial Management, Resourcing and Quality Assurance • Risk Management: Identified and classified Risks according to severity, impact and probability. Also, suggested mitigation strategies for the same. Prepared RAG status reports every week• Testing & Defect Management (QA): Did Preliminary Features testing & then involved the users in UAT. Tracked their feedback and conveyed it to the vendor post the UAT exercise.• Issues Management: Highlighting, tracking and providing solutions to various issues on a weekly basis during the Status Review meetings with Senior Leaders• Business Co-ordination: Constant co-ordination with the Global stakeholders like site HRBPs, Senior Leadership, Supply Chain Academy SPOCs etc. Prepared & presented various presentation decks for senior leadership in Steering Committee meetings, Weekly Status Reviews & Events for Senior Leaders Process & Quality Consultant at UBS• Responsible for designing, implementing and running the QA Test Governance Audits across the Bank• Responsible for successfully setting up a new Bank wide QA JIRA form that encompasses all Test Plan and Completion Reporting aspects and is in line with the new Testing Strategy in the Bank• Documentation: Responsible for preparing and maintaining the various Auditing Processes Documents and Guidebooks• Reporting: Provided the Senior Management with weekly RAG statistics & Reports on various Compliance Matrices related to Testing• Completely designed the Criticality Criteria, Compliance Parameters, Scoring Mechanism, Sampling Methodology and Dashboards for the various Compliance Audits implemented in the Bank

Worked as a Territory Sales Incharge in the Nashik Market. Highlights/Learnings of the Stint:• Detailed analysis of the ‘High Competition’ Nashik Market• Competition Mapping and gathering market intelligence of the overall market• Converting the disengaged dealers and adding new dealers to the Fevicol Fold• End user working at the Contractor level, Small group activities and regular meets for the Carpenters

Taught Industrial Economics and Telecom Regulations to Sem 6 students

• Taking care of testing various new features in the Reliance network.• Maintain traffic management, service quality, fault management and performance of switch.• Routing of Landline and GSM levels of reliance and other operator in Huawei MSCs.• System performance monitoring & network optimization.

• The role was to summarize and abstract news articles and press releases without any compromise on the essence. • The various services worked on included: Macroeconomics, Automotive industry, Coffee chains, Elevator industry, Chemicals etc.