Experienced Senior Process Analyst with a robust track record of over 7 years in process optimization, data analysis, and client relationship management. I bring a strategic and detail-oriented approach to every project, consistently identifying opportunities for improvement and implementing solutions that drive efficiency and client satisfaction. With expertise in both B2B and B2C processes, I've successfully managed high-priority projects for international clients in the US and UK, gaining a global perspective that enhances my ability to adapt to diverse market needs.At Gallagher Service Center, I currently lead process mapping and optimization initiatives, working cross-functionally to implement changes that streamline operations while minimizing disruptions. My role involves collaborating with teams to develop and monitor performance metrics, ensuring smooth transitions and aligning with organizational goals. Previously, as an SME Lead at WNS, I drove vital business outcomes by overseeing team training, managing escalations, and providing data-driven insights that supported strategic planning and decision-making.As a Mechanical Engineering graduate, I combine technical knowledge with strong analytical skills to empower teams to excel in fast-paced environments. I’m passionate about continuous improvement, leveraging data to drive sustainable change, and building high-performing teams. Let’s connect to explore how my expertise in process management and client success can add value to your organization!