Prashant Bhosle Email & Phone Number

India

Mumbai

Customers : IBM - SSO ( Call Center,Sales,Marketing Application) Objective : L2 Support for EMEA - Problem Lead Support : Change /Problem Management

Mumbai

Team Lead and SME to IGA CRM accountsTechno-functional leader to CRM,UCM,PRM account supporting from Technical and functional supportCheck Client Requirement to Support account and manage Workload Balance Resource allocation for BAU and Project ActivitiesManage and Resource Planning to Support Account Team based on Technical skill setsTransport Co-ordination and other Activities to Team membersTeam Building and Knowledge transfer to New Team membersInterviewing new Candidates for based on Skill resourceManagement Escalation when ever RequiredWorked as Backup to Immediate Manager and other FocalCo-ordination with Other Technical and Non-Technical Team members to support Account i.e like ( Service Mangament, Problem team ,Compliance Team etc.)Mentoring New and Existing Team members

Mumbai Area, India

Siebel Admin Lead ( Account SME ) for IGA CRM Problem Determination using Ticketing tools based on Severity of ProblemSupport Application Server Performance and Load BalancingCleaning and Backup of Server Log filesSupport for Preventive Maintaince Activities during Weekend Resolving functional based ticket at End user levelResolving Siebel Application based Problem TicketsApplying changes as and when required based on change record to fix the issueWorked as Compliance focal for CRM application team SIEBEL server installation & configuration, Patch managementSiebel version upgradeSetting up Siebel tools , Mobile/dedicated clientSRF, Repository migration. DDL synch.Performance tuningSupporting Production environment which includesMaintaining high application availabilityPlanning and co-coordination of production release.Daily health checks which includes regularly checking status of servers & components. Checking status of JOBs/RCRs/ Tasks. Server resource monitoring(CPU/Memory/Disk space)Supporting all planned & unplanned outagesSupporting Test and Development environments which includesSetting up tools/mobile client for developersExtracting local databases for developersMigrating SRF/Repository from Development to Test environmentSupporting performance testing in Test(QA) environmentsupporting all planned & unplanned outagesSet up and support Siebel remote. This includes registering user as mobile client, extracting Local database, creation of packager , upgrade kits etcSet up email profiles. Configuring and managing communication management Component group Integrating other applications with Siebel. Mainly OBIEE/BIP/Web Methods. This includes Configuring symbolic urls, WSDL imports/exports etc.Database refresh activitySetting up Oracle policy automationAutomation of daily migration/monitoring activities by writing shell scripts or batch jobs

Tata Motors,Thane

To Maintain Users Profile and Monitor Server Production server IBM AIX RS6000 . Which Includes System Implementation and Onsite support. Check that all the application servers are up: Check that daily backup are executed without errors check daily backup logs: overview SAP standard background jobs are running successfully. Review for cancelled and critical jobs. Installing SAP clients and Trouble shooting Client issues Running Daily Full and increamental backups Reporting Hardware issuses and management Escalation

To Maintain, monitor and to provide Onsite support to the Fixed Deposit andShares Accounting System on SGI(Silicon Graphics Inc)Maintaining System Performance on Unix( SGI) and Mainframe ServersDaily backup and Restores for data as When Required by UsersSupporting Preventive Maintance on Application and Unix ServersSupport and Maintain Users Desktops and PrintersOperating Large Printers like Line Matrix and Dot Matrix Printers Controlling printer for Bulk printing like Shares CertificatesFixed Deposit MandatesDebenture Certificates and other InvoicesEmployee PayslipsDaily Users Reports Support for Reconcillation on fixed deposit and Accounting Systems Co-ordination with Programmers and supporting Users Issues

Bachelors Of Commerce, Taxation

Diploma, Computer And Telecommunication Engineering

High School Diploma