Prashant C

Prashant C Email and Phone Number

SENIOR MANAGER - Ground Services and Airport Services @ SpiceJet Limited
Gurugram, HR, IN
Prashant C's Location
Gurugram, Haryana, India, India
About Prashant C

#I am a dedicated Airport/Concourse Management, Airport Operation and Airports Network Management Specialist deeply rooted in my DNA for airline industry. #With over 20 years of hands-on experience in airport management & airport operation across various airports in India, I bring a wealth of knowledge and passion for delivering exceptional customer service while optimizing operational costs.#Throughout my career, I have championed 360-degree Airport & Ground Services, enhanced passenger experiences through value-added services, and embraced cutting-edge digital tools. #My expertise extends to comprehensive Airport setup and management, ensuring seamless operations and compliance with both domestic and international standards.#As a results-driven professional, I have cultivated leadership skills through educating, motivating, and leading diverse teams in operations, airports, security, flight safety, and customer service. #My tenure has been marked by a commitment to fostering profitable growth through effective systems, policies, and processes within the aviation sector.#In every role, I prioritize customer experience, resource optimization, and the implementation of robust Safety Management Systems (SMS). I thrive in dynamic, competitive environments and excel in collaborating with stakeholders to deliver innovative solutions and drive operational excellence.

Prashant C's Current Company Details
SpiceJet Limited

Spicejet Limited

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SENIOR MANAGER - Ground Services and Airport Services
Gurugram, HR, IN
Website:
spicejet.com
Employees:
10637
Prashant C Work Experience Details
  • Spicejet Limited
    Senior Manager - Ground Services And Airport Services
    Spicejet Limited
    Gurugram, Hr, In
  • Spicejet Limited
    Senior Manager - Ground Services & Airport Services
    Spicejet Limited Oct 2023 - Present
    India
  • Spicejet Limited
    Manager - Ground Services & Airport Services
    Spicejet Limited Dec 2020 - Oct 2023
    India
    • Coordination and Monitoring of functions to ensure work is performed in a consistent manner with airport policies, procedures, and regulations, and in accordance with airport standards. Airport Management in all aspects of airport operations.• Coordinating the airport’s response to critical incidents, irregular operations (IRROPS), and emergencies and provides resolutions to problems/issues. SPOC between OCC and Airports.• Providing direction and instruction on resolving critical incidences/situations, operational activities and violations of rules and regulations, etc.• Compliance Check and audits of airports - Ensuring the operational efficiency and corrective actions for all deficiencies.• Planning, Managing and handling of airport operation for Charter Flight (online and offline airports)• Trainer in Safety Management System.• Trained in conducting Safety Risk Assessment of airports. • Planning & Setup of new airports in network.• Liaison with external authorities and stake holders (Eg- APD/ SATCO/ COO/ Customs/ Immigrations).• Planning and providing of operational support for diverted flights in network at offline Airports.• Handled Projects – HAJJ Operations/ Charter Flight operation.• Monitoring, investigating and analyzing of On time performance of Airlines and airports.
  • Spicejet Limited
    Station Manager - Airport Services
    Spicejet Limited Feb 2019 - Dec 2020
    Bengaluru, Karnataka, India
    • Oversaw all aspects of airport operations, including terminal management, ground handling, security, and customer services.• Developed and implemented operational strategies to enhance efficiency, reduce costs, and improve the overall passenger experience.• Ensured compliance with aviation regulations, safety standards, and security protocols.• Managed a team of 350 employees, providing leadership, guidance, and support in achieving departmental goals.• Conducted regular performance evaluations, identified training needs, and implemented development plans.• Collaborated with various stakeholders, including airlines, government agencies, and vendors, to ensure seamless operations and maintain positive relationships.• Implemented quality control measures to monitor service levels and address customer feedback promptly.• Prepared and managed the departmental budget, optimizing resource allocation and controlling expenses.• Led emergency response efforts, coordinating with relevant authorities during crisis situations.• Developed and maintained strong relationships with key industry partners to drive business growth and attract new opportunities.
  • Spicejet Limited
    Airport Manager - Airport Services
    Spicejet Limited Sep 2017 - Feb 2019
    Pune, Maharashtra, India
  • Spicejet Limited
    Duty Manager - Airport Services
    Spicejet Limited Jul 2015 - Sep 2017
    Bengaluru, Karnataka, India
    • Assisted the Airport Operation Manager in overseeing day-to-day airport operations.• Monitored and managed terminal operations, baggage handling, and aircraft turnaround activities.• Conducted regular audits to ensure compliance with safety and security regulations.• Collaborated with cross-functional teams to identify process improvements and streamline operations.• Supported in managing staff schedules, training, and performance evaluations.• Handled customer inquiries and complaints, resolving issues promptly to ensure customer satisfaction.• Assisted in developing and managing the departmental budget, tracking expenses, and identifying cost-saving opportunities.
  • Spicejet Limited
    Assistant Manager - Airport Services
    Spicejet Limited Jan 2013 - Oct 2014
    India
  • Kingfisher Airlines
    Guest Service Manager - Airport Services
    Kingfisher Airlines Aug 2005 - Aug 2012
    India
  • Air Sahara
    Customer Service Executive - Airport Services
    Air Sahara Jan 2001 - Jul 2005
    India

Prashant C Education Details

Frequently Asked Questions about Prashant C

What company does Prashant C work for?

Prashant C works for Spicejet Limited

What is Prashant C's role at the current company?

Prashant C's current role is SENIOR MANAGER - Ground Services and Airport Services.

What schools did Prashant C attend?

Prashant C attended Gujarat University.

Who are Prashant C's colleagues?

Prashant C's colleagues are Rupinder Kaur, Abdul Lateef, Rupali Verma, Vikram Anand, Sanjay Dabral, Abu Bakr Mehraj Nowshari, Jaswant Pathania.

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