Prashant Menon Email & Phone Number

Melbourne, Australia

Leads team for WBP SalesforceTasked as an architect to convert business ideas into solutions and find optimal solutionsHands-on involved in Apex, automation, Integrations and UI/UX lwc/aura solutionsConduct knowledge upskill for the teamIntroduced Archiving, Backup, automation, schedule, multi threading,integrations, monitoring performance, UI improvements with lightning (lwc/aura), CI/CD etc. bespoke solutions

Mumbai Area, India

Working as a Salesforce Lightning Expert and overall Delivery Management consultant.1. Provided mandate to help team stabilize for P&A, Client Workshops, Design and formalize solutions, architecture with end-client2. Conducting Effort Estimation negotiations with end-client, Resource Planning, Sprint Planning3. Providing design guidance to the team for the Lightning solution and SLDS implementation4. Acting as Key reviewer for deliverables

Mumbai Area, India

Leads a new challenging transformation Salesforce project for Accenture from offshoreManages 3 teams for the Salesforce Service Cloud, Sales Cloud and CPQ CloudP&A phase - Responsible for Iterative Estimations, Technical HL Solution review, FitGap analysis and review of Data Model, User Story and produce Design/Build Readiness report based on User Story completeness

Mumbai Area, India

Tasked to deliver Service cloud implementation from offshore IndiaMandated to deliver Build-Test in agile sprints for the client and conduct metrics reportingKey deliveries:1. Email2Case2. Web2Case3. Open CTI4. Entitlements/SLAs5. Account-Contact Integrations with external systems6. Case-Task Management7. Omnichannel routing8. Service Community CloudAdhere SLDS and use latest lightning capability to produce remarkable SOSL/SOQL search solutions, reusable child association applets, expose specific admin utilities as lightning solutions, etc.Delivered 4 agile releases with good deliverance

Mumbai Area, India

Led lighting and apex module for sales cloud.Working with BAs to design and deliver mobile, iPad compatible complex lightning pages in agile cloud environment. Work experience with integrations and asyc callouts, schedulers.Led technical team to develop 4 complex Sales Cloud Lightning pages and the corresponding Apex scripts as part of the sprint user stories. The client is quite impressed with the quality of delivery and lightning pages that have matched to the end user wireframes. The team developed smart component binding based Lightning pages with SLDS laced forms that are compatible to Ipad and Desktop.Key tags:Controller, JavaScript, Java, CSS, HTML, Lightning, aura, dynamic display, Schema.getDescribe, controllers.

India

Led Accenture India team in requirement elicitation, discussions, feasibility check & design along with Accenture UK and Accenture US DC for Harley Davidson Lead Management Replacement System.Work Phase: Plan and Analyse, High-Level DesignLed India team and conducted1. Fit Gap Analysis2. Effort Estimations with Solution Architects3. Developed methodologies for end client to develop Integration solutions4. Conducted feasibility studies for Custom API integrations, Web2Lead, etc.5. Provided ERD, high-level solution for complex requirements6. Advice and guide Accenture UK to conduct onshore Integration discussions with 3rd party systems7. Validate Requirements, User Stories and ACs8. Identify Risks and prepare Build readiness report weeklyIn addition from a learning perspective:1. Completed trainings in Salesforce Platform Developer I (PD1 - Dev450), Lightning (Dev601)2. Completed Apex superbadge trainings in Trailhead3. Achieved Mountaineer 40Badge, 45k points in last 3 months---------------------------------------------Knows Salesforce Administration, Process Automations, Notifications/Escalations, Apex Class-Triggers, Integrations, Async & SchedulersVisualForce Pages, Lightning App/Component/Controller/Helper, etc.

Newcastle Upon Tyne, United Kingdom

To work within end client team and conduct Development work, help foster internal client team, convert business requirements into technical work items, identify backlog items and help assess/estimate/ progress on the CRM solution identification as an SME. The job requires to work in Agile mode as also involve develop in-house team for future.=============================================================================Key Work:------------------------------------------------------>> Siebel Computer Telephony Intergration <> Siebel Data purge management <> Developed Key assets for the project <<1. Siebel CTI Site Profile Generator (unix+win compatible)2. Unix All Purpose Error Logging Management3. Unix Debug Logging Management4. Oracle SQL All-errors Unix Management5. Oracle SQL execution Unix Management6. Siebel server manager session kill tool

Mumbai Area, India

Manages Problem management team for multi system application.The role includes effective resource allocation management, fix identification, co-ordination with rest teams for delivery of defect fixes, release management and development of new resources to up skill

Newcastle Upon Tyne, United Kingdom

Incident management and issue resolution at L3 level.Supported multiple systems for a UK Government project based on Java Springs, Hibernate and Siebel CRMInvolved in incident resolution, crisis management and effective communication with client to resolve issues.

Mumbai Area, India

Complex Siebel CRM Build and Fix support for releasesLed development release from offshore and team managementInvolved in asset creation and automation promotion for time crashing and efficiency improvementActed as SME for delivery transition and innovations/automations to improve work efficiency and reduce regressive work loads

Newcastle Upon Tyne, United Kingdom

Led Go-Live for Siebel CRM deployment for 2 releases for the Department of Work and Pension under Accenture and provided post Go-Live support and transition to support teamsInvolved in Incident analysis and issue resolution including fire fighting, crisis analysis and real time agent issue resolution.

Mumbai Area, India

Siebel Packaged Applicaion, EAI, Smartscript, Products, Sales Order Management, CTI, Assignment ManagerLed fix support for an entire module and provided technical know how for the project module.

siebel packaged application, assignment manager, products, Sales order management

Led siebel products release delivery under manager, critical delivery support and release management. worked in phases ranging from build, fix, delivery and support and design consultation for projects in SGP and UK