Project planning and scheduling Project Execution Network equipment installation and commissioning  Conducting quality audit with Consultant and Customer on site Resolve site issues and challenges  Budget Oversight  Risk Management  Regulatory Compliance  TimeLine Adherence  Process redesign and improvement  Team management and motivation Prepare progress report for stakeholdersEnsures that team members complete task according to the schedule Ensure timely invoicing and collection Weekly meeting with customer and update them on project status and discuss next week plan Ensure all vendors are taking safety precaution on site

Setting up monthly meetings with existing customers to discuss service quality, improvements.  Following up new business opportunities and meeting with new customers.  Communicating new product developments to prospective clients.  Attending conferences, meetings and industry events.  Developing quote and preparing proposals for customers.  Resolve customer complaints and service issues.  Retain existing customers and AMC contracts.

Service operations for key accounts.  Steered complete after sales service and customer care operations for achieving business objectives and ensuring top line and bottom-line profitability Leveraging skills in mapping client’s requirements & providing solutions as per specified guidelines minimizing bottlenecks for high quality of service for increasing the customer satisfaction Interfacing with the customer to make sure that area of concern can be worked upon for improved service levels  Ensuring flawless execution of all initiatives related to operational discipline Developing and implementing business models  Coordinating with external agencies for techno-commercial negotiations  Supervising project activities for incorporating required modifications / correction in estimates based to actual situations  Conducting negotiations for delivering need based services to key clients; ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.

Ensure project material delivery and manpower movement as per project schedule Schedule customer meeting weekly / fortnightly to meetup specific requirements.  Weekly update on projects to customer and higher management.  Provide warranty support to customer and ensure the customer to enter into AMC contract

Ensure that all the projects are delivered on time within scope and within budget.  Manage changes to project scope, project schedule and project cost.  Co-ordinate internal resource and third parties / vendors for the flaw less execution of projects.  Report and escalate to management as needed.  Manage relationship with client and relevant stake holders.  Meet with client to take detail ordering briefs and specific requirements.  Ensure timely billing and collections.  Weekly meeting with customer and update on project status and discuss on next week plan an

Manage customer service team on site for service calls.  Review and resolve customer escalations.  Provide direct customer support.  Evaluate team members.  Provide technical support to team members  Ensure AMC billing reach to customers on time and collections

Attending service calls on sites.  Provide telephonic support to customers.  Provide technical support to team members  Single point of contact for key customers for project executions and receivables

Attending service calls on sites.  Provide telephonic support to customers.  Site Surveys and prepare report Installation of Access control System, Biometric readers.