Prashant Dalal Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Project planning and scheduling Project Execution Network equipment installation and commissioning  Conducting quality audit with Consultant and Customer on site Resolve site issues and challenges  Budget Oversight  Risk Management  Regulatory Compliance  TimeLine Adherence  Process redesign and improvement  Team management and motivation Prepare progress report for stakeholdersEnsures that team members complete task according to the schedule Ensure timely invoicing and collection Weekly meeting with customer and update them on project status and discuss next week plan Ensure all vendors are taking safety precaution on site

Mumbai, Maharashtra, India

Setting up monthly meetings with existing customers to discuss service quality, improvements.  Following up new business opportunities and meeting with new customers.  Communicating new product developments to prospective clients.  Attending conferences, meetings and industry events.  Developing quote and preparing proposals for customers.  Resolve customer complaints and service issues.  Retain existing customers and AMC contracts.

Mumbai, Maharashtra, India

Service operations for key accounts.  Steered complete after sales service and customer care operations for achieving business objectives and ensuring top line and bottom-line profitability Leveraging skills in mapping client’s requirements & providing solutions as per specified guidelines minimizing bottlenecks for high quality of service for increasing the customer satisfaction Interfacing with the customer to make sure that area of concern can be worked upon for improved service levels  Ensuring flawless execution of all initiatives related to operational discipline Developing and implementing business models  Coordinating with external agencies for techno-commercial negotiations  Supervising project activities for incorporating required modifications / correction in estimates based to actual situations  Conducting negotiations for delivering need based services to key clients; ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.

Mumbai, Maharashtra, India

Ensure project material delivery and manpower movement as per project schedule Schedule customer meeting weekly / fortnightly to meetup specific requirements.  Weekly update on projects to customer and higher management.  Provide warranty support to customer and ensure the customer to enter into AMC contract

Mumbai, Maharashtra, India

Ensure that all the projects are delivered on time within scope and within budget.  Manage changes to project scope, project schedule and project cost.  Co-ordinate internal resource and third parties / vendors for the flaw less execution of projects.  Report and escalate to management as needed.  Manage relationship with client and relevant stake holders.  Meet with client to take detail ordering briefs and specific requirements.  Ensure timely billing and collections.  Weekly meeting with customer and update on project status and discuss on next week plan an

Mumbai, Maharashtra, India

Manage customer service team on site for service calls.  Review and resolve customer escalations.  Provide direct customer support.  Evaluate team members.  Provide technical support to team members  Ensure AMC billing reach to customers on time and collections

Mumbai, Maharashtra, India

Attending service calls on sites.  Provide telephonic support to customers.  Provide technical support to team members  Single point of contact for key customers for project executions and receivables

Mumbai, Maharashtra, India

Attending service calls on sites.  Provide telephonic support to customers.  Site Surveys and prepare report Installation of Access control System, Biometric readers.