Prashant Dass Email & Phone Number

Delhi, India

New Delhi Area, India

Gurgaon, India

• Key Result Areas
• Develop a strong understanding of the products, competition, industry, marketing goals and objectives of each of your clients
• Devising, implementing and running innovative campaigns across the client accounts in line with the clients goals and objectives
• Managing budgets in line with strategy and ensuring that monthly spend is on target
• Delivering regular paid search management services for assigned clients
• Maintaining regular contact with clients and provide timely and efficient responses to all customer queries

New Delhi Area, India

• Key Result Areas
• Worked as part of the team responsible for development of new product packaging for core products
• Supervised day-to-day progress of product marketing, planning and execution
• Conducted:
• Market analysis, consumer trends and competitive information to help identify new product categories and also setting new product pricing and managing price on existing items
• Periodical evaluation of products to ensure achievement of the EBITDA targets

Bhubaneshwar Area, India

• Key Result Areas
• Managed more than 250 Customer Service Representatives with 12 Team Leaders and ensuring achievement of client SLAs as per performance and quality metrics
• Established, coordinated all operational functions including recruitment, training and quality in working towards enhancing efficiencies in manpower usage
• Supervised assigned Team Leaders to ensure overall service delivery effectiveness
• Sustained a productive relationship with related departments, meeting regularly with management of other groups to ensure that all goals are being met in the most effective way possible
• Conducted one-on-one meeting with managers to support in associate development and career planning