Prashant Dass Email & Phone Number

Delhi, India

New Delhi Area, India

Gurgaon, India

Key Result Areas• Develop a strong understanding of the products, competition, industry, marketing goals and objectives of each of your clients • Devising, implementing and running innovative campaigns across the client accounts in line with the clients goals and objectives • Managing budgets in line with strategy and ensuring that monthly spend is on target • Delivering regular paid search management services for assigned clients• Maintaining regular contact with clients and provide timely and efficient responses to all customer queries • Coordinating the supportive services between departments through organized weekly meetings• Supervising the financial cycle including bidding and proposals, purchase orders, and review and approval of vendor invoices• Interfacing with Production Department for production planning to maximize the productivity of each production unit and ensuring all production information and raw materials arrive factory as per time & action plan• Conducting pre-production meeting with related departments to ensure well preparation before bulk production• Monitoring the process of production and resolving the problems if any and following up with customers

New Delhi Area, India

• Key Result Areas• Worked as part of the team responsible for development of new product packaging for core products• Supervised day-to-day progress of product marketing, planning and execution• Conducted:• Market analysis, consumer trends and competitive information to help identify new product categories and also setting new product pricing and managing price on existing items• Periodical evaluation of products to ensure achievement of the EBITDA targets• Formulated and published dashboards for each sales region tracking• Spearheaded channel marketing and sales to identify avenues to generate incremental sales and profitability• Interfaced with:• Sales, Procurement, Logistics & Supply Chain Team to work on rolling forecast for immediate 3 months and the annual SKU wise plan to achieve company's product on-ground sales, as well monitored forecast vs. actual demands• Different clientele and providing them with a range of services like Audio-Visuals and corporate films among others• Charted out market dynamics and contributing inputs to facilitate development of global sourcing strategies to enhance overall operational efficiency• Steered key account customers and developed strategic partnerships for new business lines and alliances• Documented daily reports based on daily sales and circulated the same to all DSM (Direct Sales Managers) of all the regions in India; circulated the monthly sales forecast file to every region and compiled the forecast files of every region and shared it with Country Sales Head for finalizing the same• Sustained the data based on various contest organized for the Sales Team and shared the tracker with them

Bhubaneshwar Area, India

• Key Result Areas• Managed more than 250 Customer Service Representatives with 12 Team Leaders and ensuring achievement of client SLAs as per performance and quality metrics• Established, coordinated all operational functions including recruitment, training and quality in working towards enhancing efficiencies in manpower usage• Supervised assigned Team Leaders to ensure overall service delivery effectiveness• Sustained a productive relationship with related departments, meeting regularly with management of other groups to ensure that all goals are being met in the most effective way possible• Conducted one-on-one meeting with managers to support in associate development and career planning• Significant Accomplishments• Recognized with appreciation by the client circle HOD for smooth launch of their CRM in the circle operations• Successfully attained the yearly E-Learning scores for the current operational center for this financial year• Acknowledged with appreciation from HR CEO for attaining 123% of VOE scores