• Established project scope, developed data pipelines, configured databases, analyzed data for insights, developed software applications, maintained infrastructure, and facilitated knowledge sharing. • Orchestrated the planning and execution of projects related to machine learning platform development and deployment. • Collaborated with cross-functional teams to gather requirements, define project scope, and establish timelines. • Managed project resources including personnel, budgets, and technology infrastructure. • Implemented project management best practices, methodologies, and tools for progress monitoring and risk mitigation. • Facilitated communication and coordination among team members and stakeholders. • Oversaw the development and implementation of machine learning models, algorithms, and data pipeline. • Led evaluation and selection of machine learning technologies, frameworks, and platforms. • Provided leadership and guidance to project teams, fostering collaboration and innovation. • Leading project planning, scheduling, controlling, and reporting for strategic and high-risk projects, ensuring the preparation and maintenance of comprehensive project, quality, and risk plans. • Ensuring realistic estimates of costs, timelines, and resource needs are agreed upon and monitoring projects against these criteria, implementing corrective measures as needed. • Identifying and mitigating risks, addressing strategic issues promptly, and implementing solutions in line with change control processes. • Assisted in the preparation of monthly executive status dashboards and managing portfolio-level communications and expectations, serving as a central information hub at the program level. • Led the evaluation and selection of machine learning technologies, frameworks, and platforms such as TensorFlow, PyTorch, and Scikit-learn. • Provided technical leadership and guidance on machine learning model development, optimization, and deployment strategies.

• Collaborate with stakeholders to understand business requirements and design scalable and sustainable solutions on the Salesforce platform. • Define and document the overall architecture of Salesforce solutions, considering integration points, data models, security, and scalability. • Developed and maintained project plans, schedules, and budgets, tracking progress and communicating status updates to stakeholders. • Identified and mitigated project risks, proactively addressing issues to minimize disruptions and ensure project success. • Collaborate with stakeholders to understand business requirements and design scalable and sustainable solutions on the Salesforce platform. • Customize and configure the Salesforce platform to meet specific business needs. Utilize declarative features such as Workflow Rules, Process Builder, and Flows. • Provide training to sales teams on how to use the integrated CPQ solution within the Salesforce CRM environment. • Handled special client’s requests, analyze various data sets, API structures to create models and deliver insights to clients. • Responsible for Salesforce Data governance involving managing data assets to ensure data quality, compliance, and security. • Involved in helping the client transition from Salesforce Classic to Salesforce Lighting. • Evaluate your current Salesforce Classic implementation and assess the readiness for Lightning. • Develop a training plan to ensure users are familiar with the new interface. Salesforce offers various resources, including Trailhead modules, to help users get acquainted with Lightning. • Provided detailed demonstrations and, when feasible, offering proof of concept to showcase the software's capabilities and how it addresses the client's needs. • Provided Post-Sales Support to ensure smooth implementation, providing ongoing support, and maintaining a relationship to encourage customer retention and potential upselling or cross-selling opportunities.

• Manage the discovery phase and the full SDLC for a portfolio of projects that included integrations, customizations and enhancements to the Service and Sales Cloud with a regional rollout for clients• Led the end to end delivery of a Salesforce.com projects which involve planning, assessment, design, developing, integrating, testing and deploying a Salesforce.com for Service Cloud and Sales Cloud• Create project plans with detailed task distribution and execute projects using Agile as well as Waterfall methodologies to ensure the project is delivered on time and beyond customer expectations• Manage a deployment project to handle the integrator of legacy platforms to Salesforce.com (including user and license administration / troubleshooting / data migration)• Plan, manage and execute course of large and complex projects in a PMO providing day - to-day management and oversight to the portfolio, following established project management methodology• Facilitate Agile/Scrum meetings and served as the• Scrum Master (using Agile tools Version One, JIRA and• RALLY) to oversee internal developers and vendors' issues to address customer needs and project requirements in a quick turnaround time.• Spearheaded the drive to digital project, including the website development and application development. • Responsible for value mapping the customer journey using IBM Blueworks and MS Office. • Identify opportunities to maximize revenue and reduce expenses leveraging web, voice, text, operational, transactional, behavior and survey data using google analytics. • Maintained Project charter for drive to digital.

• Developed a thorough knowledge of the inherent systems to have a clear understanding of the business processes and associated system workflow. • Developed metrics and reporting strategies that helped stakeholders across the organization understand how well we’re doing in the eyes of our customers, how these perceptions track to key business measures, and how we’re progressing over time using Adobe Analytics. • Worked in an agile environment. Lead the discovery and implementation of Salesforce CRM implementation. • Created numerous Jira stories for development in the iteration sprint. • Organized and lead show and tells for each sprint. Led the sizing sessions and iteration planning sessions. • Performed GAP Analysis on Salesforce CRM tool. • Developed vendor selection criteria for Salesforce CRM Solutions for financial reports generation. • Aided the development of business procedure during Salesforce CRM implementation. • Implemented Agile methodology in the operations. • Coordinated and took ownerships of multiple projects simultaneously related to • Mortgage banking applications to enhance originations, servicing, and underwriting operations. • Prepared and maintained the runbook for go live and cut over tasks. Ensured that the tasks in the runbook were on schedule.• Worked with the project manager for iteration planning and planned the entire sprint. • Participated and organized scheduling and resource management under the agile process. • Involved with the application development team to create technical design document detailing the communication flow and data integration of multiple applications. Developed ERP Implementation Business Requirement Documents (BRD) from business into Functional Specification Documents (FSD) for development effort purposes after conducting technical analysis and addition of detailed technical specifications.

• Assisted PMO Leadership Team with the coordination and administration of the Project Management Office including but not limited to the following activities: managing and adjusting project timeline, IT development work efforts for standardization of project implementations, administration duties, monitoring deadlines, activity, and issue tracking. • Assembled and lead a project team, including IT professionals, supply chain experts, and other relevant roles.• Ensured that vendors deliver their services or products according to the agreed-upon terms and quality standards.• Continuously monitored the performance of supply chain systems and processes.• Identify areas for improvement and optimization.• Implement changes to enhance supply chain efficiency and reduce costs.• Ensure that supply chain IT projects comply with relevant regulations and industry standards. (HIPPA, ISO)• Mitigated supply chain risks related to technology, data security, and process changes.• Defined project objectives, scope, and deliverables in collaboration with supply chain stakeholders• Updated and remediated existing Business Intelligence scripts and Teradata applications to reflect changing business data requirements. • Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.• Created Systems Requirement Specification by combining the functional and non- functional requirements. • Worked as an interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes. • Assisted on Data mapping for System Integration and coordinated and assisted implementation with migration process and developer fixes. • Assisted in budget planning of the project through walkthroughs and meetings involving various leads from.