Accomplished senior-level manager with over 17 years of successful strategic and tactical leadership within Information technology across a diverse range of industries and role.Entrepreneurial leadership style with highly effective planning, organizational, and communication skills and a solution-oriented approach to problem solving. Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary. Leading the institution’s global service delivery experience to the customer by being the single point of ownership and being accountable for all customer service delivery related activities.