Prashant Dhakate Email & Phone Number

Prashant Dhakate is a Team Leader at New vC International at New vC International.

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  Team Leader

  New Vc International

  Nov 2007 - Present

  •Handling Team Escalations, troubleshooting on routers, switches, hubs, etc also troubleshooting on all OS like Wndows XP, Vista, Windows 7, Mac OS, etc.•Providing resolutions on unresolved issues of networking.•Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans. •Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives. •Conduct group training sessions on new launched products and services. •Develop sales techniques of each customer service representative to drive revenue growth . •Coordinate the interviewing, hiring and training of over 500 customer service representatives. •Monitor interaction between staff and callers to ensure quality assurance standards. •Review call center statistics to measure staff performance and the need for improvement. •As team leader, motivated and supervised an inbound call center staff of 125 staff. •Developed a system and call scripts to facilitate the efficient management of call volume. •Provide customer service excellence and technical support on telephony systems. •Conducted interviews with responsibility for the placement of 15 employees. •Ensured strict adherence to company policies and procedural guidelines. •Communicate all the necessary information to Management/ operation In charge / HR via email. Chat verbal or communication reports.

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  Zibm

  Management