Prashant Dhanawade Email & Phone Number

Navi Mumbai, Maharashtra, India

* creating sales orders by using the information shared by clients such as price quotations or purchase orders. I then coordinate with the field team to ensure a smooth installation process and assist the account team in invoicing the sales order. Moreover, I ensure that the installation is completed within the specified timeframe by providing a properly checked installation report* Ensure all client requests for material dismantling are overseen, with follow-up with engineers for dismantling and strong follow-up with the logistics team for receipt of material back in the company's warehouse within the TAT and in intact condition.* Oversee and ensure the smooth functioning of critical workflows of the business by developing specifications/guidelines and resolving any issues that may arise.* Define and monitor the company's significant KPIs, and implement measures to achieve the set objectives.* Collect data required for updating metrics and achieving productivity targets.* Conduct a thorough analysis of operational gaps and identify the root cause of the issues. Develop recommendations for solutions based on the findings.

Mumbai, Maharashtra, India

*Have experience leading a team of 15 people and well-versed in the process of handling non-delivery of shipments."*Manage the entire logistics operations for the E-commerce business, including coordination with marketplace partners and overseeing deliveries.*"Optimize logistics processes to ensure our customers receive their products in a timely and efficient manner."*Ensure compliance with transportation regulations and maintain accurate records of all deliveries.*keep an eye on the key performance metrics and report them to track the performance of logistics operations. This will help to identify opportunities for improvement. To ensure that logistics operations run smoothly and customers have a great experience, I Also, work closely with cross-functional teams such as customer service, sales, and marketing.* Keep looking for ways to make logistics processes more efficient and cost-effective by streamlining and automating them.

Navi Mumbai, Maharashtra, India

* Build and maintain relationships with carriers and customers.* Schedule pick-up and delivery appointments with warehouses.* Effectively communicate with internal and external groups, especially regarding high-priority leads and customers.* Proactively provide tracking updates to customers and warehouses.* Deliver exceptional customer service to both customers and carriers.* Resolve customer and carrier problems and assist in resolving issues.* Provide shipment quotes for customers and arrange for shipments as required.

Thane, Maharashtra, India

* Handling incoming calls professionally and courteously.* Resolving complaints consistently and fairly.* Updating customer records accurately with relevant information.* Responding promptly and efficiently to any queries.* Showing empathy and understanding towards customers' concerns.* Adapting to the needs of all customers and providing appropriate solutions.* Fully aware of all laws and regulations related to data protection.* Processing information promptly and accurately.

Navi Mumbai, Maharashtra, India

in eBay buying process.Roles & Responsibilities*Handling all Queries related to Trust and Safety (Violating eBay Policy).*Dealing with calls in a highly professional manner.*Handling complaints in a Standard way.*Accurately updating customers’ records with information.*Answering any queries quickly and efficiently.*Quickly understanding a caller’s point of view and empathizing with them.*Able to respond and adapt to the needs of all customers.*Fully aware of all laws & regulations regarding data protection.*Quickly processing information.

Mumbai, Maharashtra, India

Handled the tasks of dealing with customer queries.*Responsible for taking appointments of different customers.*Handled the tasks of promoting products and services of the organization.*Strong ability to exercise judgment and tact in dealing with the public and other employees.* In-depth ability to clearly explain policies, procedures, and regulations.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Hsc, Business/Commerce, General