With a Bachelor of Engineering in Information Science Engineering from Cambridge Institute of Technology, I am a data-driven and customer-focused Sales Operations Analyst at Whatfix, a leading digital adoption platform. In this role, I work with the sales operations team to provide data-driven insights and recommendations for improving sales performance and efficiency.I use pivot tables, data cleaning, and CRM software to analyze and report on key metrics, such as pipeline, revenue, and retention. I also contribute to the development and implementation of sales processes and best practices, such as account mapping, forecasting, and dashboard creation. I leverage my skills in business analysis, data analysis, and process improvement to enable and support the sales team in achieving their goals and delivering value to the customers. I am passionate about learning new technologies and tools to enhance my capabilities and impact. I have also earned multiple certifications from LinkedIn, such as A Design Thinking Approach to Putting the Customer First, Developing Resourcefulness, and Making Quick Decisions.