Prashant Dolas Email & Phone Number

Currently working with WIPRO BPO from WIPRO InfoTech Ltd. (Authorized Consultants Namely Impact InfoTech India Ltd, Mumbai) as a Technical Support Engineer L1 for Friends Life process

Installation of upgrades, patches, service packs on server as and when required.Performing Daily, Weekly and monthly backup and restoration.Maintaining, Checking log records for Daily, Weekly and Monthly Backup.Creating OUs, Groups and adding users to particular Groups, OUs.Creating Home folder and Department Drives for users and assigning required permissions.Creation & Deletion of User IDs, Email IDs and password management for them.Manage and maintain print… Show more Installation of upgrades, patches, service packs on server as and when required.Performing Daily, Weekly and monthly backup and restoration.Maintaining, Checking log records for Daily, Weekly and Monthly Backup.Creating OUs, Groups and adding users to particular Groups, OUs.Creating Home folder and Department Drives for users and assigning required permissions.Creation & Deletion of User IDs, Email IDs and password management for them.Manage and maintain print servers, file servers and assigning required permissions to users.Managing WDS Server & preparing New OS image installed with necessary S/W & applications as require.Installation, Configuration and Managing Windows Server 2003, Widows Server 2008. Working remotely (by remote desktop, CF1 tool, Net meeting, USD, OSIM) for resolving various technical issues at the center as well as for other locations. Show less

Role: Technical Support (System Admin L1; Working remotely (by remote desktop, CF1 tool, Net meeting, USD, OSIM) for resolving various technical issues at the center as well as for other locations.Provide technical support for VP and AVP customers Install, configure of windows XP/7 as well 2000/2003/2008 Server Environment User ticketing IMG R12 tool for log a call (ticket) and Escalation of calls as per escalation metricsInstallation of SCCM, SEPM, Windows & IE patches… Show more Role: Technical Support (System Admin L1; Working remotely (by remote desktop, CF1 tool, Net meeting, USD, OSIM) for resolving various technical issues at the center as well as for other locations.Provide technical support for VP and AVP customers Install, configure of windows XP/7 as well 2000/2003/2008 Server Environment User ticketing IMG R12 tool for log a call (ticket) and Escalation of calls as per escalation metricsInstallation of SCCM, SEPM, Windows & IE patches, Service pack on laptops, desktops.Resolving and coordinating with the client (UK) queries via call, chat and via E-mail.Maintain, monitor onsite desktops to ensure 100% uptime and technical Support.Perform basic troubleshooting applications like Citrix, Kepler, AWD, Gladis and MS outlook 2007Take remote desktop for basic troubleshooting with applications Escalate Major and Single Incident to Onshore team and follow-up to ensure end to end closure of the case only after taking required confirmation form user.Escalate Major Incident to UK helpdesk through e-mails and call UK helpdesk for reference ticket number for further assistance.Installation of Operating System through OSI (operating system integration) tool and installing software's and applications through USD (unicenter software delivery) tool.Sending hourly Status report after every 2 hours via E-mail to the clients. Deploying Operating System through WDS (windows deployment services) server.Set permissions to Users, Groups and shared resourcesInstall, assemble, configure, test, maintain, monitor, and troubleshoot end-user workstations, Laptops and related hardware and software in order to deliver required desktop service levels. Collaborate with Network, Server and Systems Administrator to ensure efficient operation of the desktop computing environment. Joining the Computers to Domain and Local System Administration. Show less

Installation of upgrades, patches, service packs on server as and when required. Performing Daily, Weekly and monthly backup and restoration. Maintaining, Checking log records for Daily, Weekly and Monthly Backup. Creating OUs, Groups and adding users to particular Groups, OUs. Creating Home folder and Department Drives for users and assigning required permissions. Creation & Deletion of User IDs, Email IDs and password management for them. Manage and maintain print… Show more Installation of upgrades, patches, service packs on server as and when required. Performing Daily, Weekly and monthly backup and restoration. Maintaining, Checking log records for Daily, Weekly and Monthly Backup. Creating OUs, Groups and adding users to particular Groups, OUs. Creating Home folder and Department Drives for users and assigning required permissions. Creation & Deletion of User IDs, Email IDs and password management for them. Manage and maintain print servers, file servers and assigning required permissions to users. Managing WDS Server & preparing New OS image installed with necessary S/W & applications as require. Installation, Configuration and Managing Windows Server 2003, Widows Server 2008.. Show less

1 year & 2 Months of work experience in affinity EXPRESS India Pvt ltd it's a live IT Graphics outsourcing solution Rajeev Gandhi Information Technology Park Phase II Hinjewadi Pune.

affinity EXPRESS India Pvt ltd it’s a live IT Graphics outsourcing solution Rajeev Gandhi Information Technology Park Phase II Hinjewadi Pune; Project Type : Offshore Support; Windows XP, Windows 7, Windows Server 2003.Role : Windows Admin L1; JOB RESPONSIBILITIES:Installation of upgrades, patches, service packs on server as and when required.Performing Daily, Weekly and monthly backup and restoration.Maintaining, Checking log records for Daily, Weekly and Monthly… Show more affinity EXPRESS India Pvt ltd it’s a live IT Graphics outsourcing solution Rajeev Gandhi Information Technology Park Phase II Hinjewadi Pune; Project Type : Offshore Support; Windows XP, Windows 7, Windows Server 2003.Role : Windows Admin L1; JOB RESPONSIBILITIES:Installation of upgrades, patches, service packs on server as and when required.Performing Daily, Weekly and monthly backup and restoration.Maintaining, Checking log records for Daily, Weekly and Monthly Backup.Creating OUs, Groups and adding users to particular Groups, OUs.Creating Home folder and Department Drives for users and assigning required permissions.Creation & Deletion of User IDs, Email IDs and password management for them.Manage and maintain print servers, file servers and assigning required permissions to users.Managing WDS Server & preparing New OS image installed with necessary S/W & applications as require.Installation, Configuration and Managing Windows Server 2003, Widows Server 2008. Show less

Industry : Technology & SupportProject Type : Offshore Support. Environment : Windows, OSIM, Citrix, Adwatch, FTP, MS outlook Role : Technical Support (Windows Admin L1).; Installation of upgrades, patches, service packs on server as and when required.Performing Daily, Weekly and monthly backup and restoration.Maintaining, Checking log records for Daily, Weekly and Monthly Backup.Creating OUs, Groups and adding users to particular Groups… Show more Industry : Technology & SupportProject Type : Offshore Support. Environment : Windows, OSIM, Citrix, Adwatch, FTP, MS outlook Role : Technical Support (Windows Admin L1).; Installation of upgrades, patches, service packs on server as and when required.Performing Daily, Weekly and monthly backup and restoration.Maintaining, Checking log records for Daily, Weekly and Monthly Backup.Creating OUs, Groups and adding users to particular Groups, OUs.Creating Home folder and Department Drives for users and assigning required permissions.Creation & Deletion of User IDs, Email IDs and password management for them.Manage and maintain print servers, file servers and assigning required permissions to users.Managing WDS Server & preparing New OS image installed with necessary S/W & applications as require.Installation, Configuration and Managing Windows Server 2003, Widows Server 2008. Show less

A.M.I.E Section 'A' (Bachelor Degree; Diploma, Engineering; Computer Engineering (Msbte)

SSC

Ssc

Education record

A.M.I.E; Bachelor; Diploma; Msbte, Engineering; Computer Engineering