Sales and Collections interface for new policy changes as per the delinquencies types & releases of monthly reports /bi monthly discussions with departments to change the policy according to the types of delinquencies in the different Promos.  Managing the collection agencies for Personal Loan Recoveries. Trainer on Collections Policy for External agency / Inhouse Colletions executives (Monthly MIS)Preparation of Monthly MIS of overall collections activity for volumes Collected/Average Collections/Steps and Initiatives taken to increase Colletions /Tracking templates used for monitoring and control this activity for quality output & decrease the Escalations rate. Responsible for keeping the Credit policy changes by passing the useful information to keep the policy as per trends and types of deliquencies met in the collections process. Managing 4 Collections Agencies and Vendor Management accommodate . Collections and preprocessing of vendor bills / recruitment activities. Collection function –managing the inhouse/agency calling of delinquent portfolio. Responsible for scrutinizing of skip customers loan documents & Allocating the documents to collections Agencies. Management and analysis of delinquent portfolio to maintain overall profitability of Personal loan business.  Taking agency wise review’s on weekly basis by visiting agencies.  Handling product (Personal Loan) . Self monitoring on all cases for skip tracing,collection & re-possession for each agency supervisor & with their proprietors. Legal actions taken through civil suits,Negotiable Instrument Act u/s138 , 406 ,420 , 156/3 CRPC etc to get effective result from legal side.

 Handling Home Loan Sales for Delhi & NCR.  Review :- Daily/weekly/monthly review on targets, Specially review on Home Loan Sales with all in house team.. Key Accounts Handling :- Key account visits with field team for high HNI cases & NRI customers. Channel Development :- Tasks involves identifying, shortlisting, interviewing & selection with proper training system & process. Independently handling day to day operations & directly reporting to Regional Sales Manager.

 Handling New Delhi location including attached /NCR i.e. Noida,Faridabad & Gurgaon for all individual/corporate customers for Credit Card Sales. Supervision of a team of 15 people in team work environment. Independently handling day to day operations & directly reporting to Manager Cards. Pan India No 1 in corporate Sales for two months.

 Handling a team of 8 Marketing Executives & 6 Telle Callers in team work environment . Independently handling day to day operations & directly reporting to Regional Manager ABN AMRO Bank. Responsible for personal loan sales on monthly target for agencies.