Prashant Gupta Email & Phone Number

Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Budgeting - Preparing annual ancillary budgetForecasting - Weekly forecast summary against budget and highlighting market trend.Project Managing - Working on new ancillary initiatives.SQL - Writing basic SQL queries and amending existing queries.Tableau - Using this software to create reports.Ancillary Campaigns - To promote ancillary items for off peak periods to maximise revenue.Management Reporting - Weekly reports for senior management.Pricing Optimisation - Using pricing optimisation tool to analyse different pricing structures to maximise ancillary revenue.

Melbourne, Australia

Forecasting the demand by using historic data. Monitoring market trends and inventory limits on a daily basisMaximising revenue for defined markets by controlling flight inventory within the revenuemanagement systemProviding pricing, capacity and schedule recommendations to Revenue Management andand Scheduling/Network teamLiaising with the Marketing team to ensure promotions are executed successfully

Bundoora

Managing stock inventory to maximise revenue.Analysing historic data for peak periods to maximise revenue.Preparing weekly rosters.Training new staff members with product knowledge.Resolving customer complaints.

Melbourne, Australia

Implementing product pricing across all airlines, booking channels and customer segments.Monitoring competitor benchmarking, market trends and customer behaviour.Loading and testing of Ancillary products to ensure accuracy and minimise revenue loss.Ensuring all price changes are communicated to all stakeholders.Organising weekly Ancillary Campaigns.

Sydney, Australia

Forecasting the demand, monitor market trends and set inventory limits on a daily basis Setting & managing pricing strategies in order to meet revenue objectives - optimize demand & maximise revenue Identifying market opportunities & devising marketing strategies on how to apply pricing tactics to different channels to maximise demandAnticipating the retention and cancellation rate of existing/booked clientele and adjusting the pricing to manage overbookings Working with the Customer Service department and Yield Administrators to ensure buy offs and upgrades are handled efficiently & in a timely mannerSupervising the Yield Administrators for berthing and handling customer queries Working closely with the marketing communications team to develop the weekly sales advertising

Monitoring and managing the customer reservations database and offering cabins to waitlisted bookings as & when requiredPrinciple point of contact for reservations (call centre) & for booking related queriesPreparing & negotiating offers for downgrades & buyoffs on oversold voyages and making calls to passengers to move them to alternate voyagesEnsuring all the cabins are berthed adequately prior to departure for each cruiseGenerating daily reports & maintaining records of all passengers at each turnaround pointAssisting the ship with an onboard customer complaints, berthing and credit enquiresEnsure the promotional fares are in line with market prices prior to launchGeneral support to the Inventory Controllers in conducting market analysis

Sydney, Australia

Providing proactive and caring support to passengers disembarked from the ship primarily due to medical reasonsMaintaining contact with the passenger or NOK following the passenger’s disembarkation to provide ongoing supportDetermining what costs need to be recovered from the passenger or their travel insurance provider based on company guidelinesMaintaining relationships with key stakeholders to ensure a consistent flow of communication

Sydney, Australia

Maintaining the Customer Feedback databaseAcknowledging receipt of customer correspondenceManaging & addressing customer complaints as lodged by passengers & travel agentsConducting investigations on incoming complaints to determine whether compensation should be offered Liaising with insurance companies to manage insurance claims Providing orientation to new starter in the team

Sydney, Australia

Data entry & processing of all incoming correspondence into the Customer care department Maintaining relationships with direct customers and travel agentsPreparing reports & notifying the ship of any special requirements requested by passengers Providing back up assistance to the Customer Relations department when required

Pgdm, Marketing Management, Marketing Management

Bachelor Of Information Technology, It, Distinction Average

High School, Mathematics And Science