Key Account Manager (KAM) for over 80+ accounts with Net Revenue Target of US$ 1.1Mn per annum and achieved Yearly Target by 3rd Quarter if the financial Year, with the Net revenue achievement US$ 1.5Mn.Exploring new business opportunities to have cost advantage & secure optimum EBITDA margins Competitor Mapping according to our product.Identify the opportunities for the new products, services & applications (ITFS, LNS, UIFN, MVoIP, Mobile Top Up, SMS Hubbing, Rooming Service, Managed Service, MPLS, Lease Line, Data Hosting, etc.) & enhancing the existing infrastructure for additional revenues.Keeping track of the customer’s changing needs to facilitate the innovation & development of the new customer management processes & systems in coordination with the Pricing & Margin Management team.Analyzing the complete ILD voice business & working out new strategies for encouraging cross selling opportunities for consistent business growth in terms of overall market share & attaining leading position on global level.Strategic planning to explore new avenues of growth & consolidation of Voice business.Enter into monthly & quarterly or long-term bilateral deals with incumbents with customers & vendors.Negotiate with carriers to reduce transit cost of termination to achieve better margins.Build the customer loyalty by ensuring the QoS through coordination with the back end support functions viz. Post-Sales Technical support, customer support, billing and other functions.Ensure the timely collection of the payments and adherence to the payment collection / outstanding systems and procedures as per company policies.Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service.

Responsible for Buying/ Selling, Routing & Pricing decisions for Wholesales Voice Business (Hubbing, Retail)- ILDExploring new business opportunities with carriers to have cost advantage & secure optimum EBITDA margins, Competitor Mapping according to our product.Analyzing the complete ILD voice business& working out new strategies for encouraging cross selling opportunities for consistent business growth in terms of overall market share & attaining leading position on global level.Strategic planning to explore new avenues of growth & consolidation of Voice business.Identify the opportunities for the new products, services & applications& enhancing the existing infrastructure for additional revenues.Enter into monthly & quarterly bilateral deals with incumbents with customers & vendors.Build the customer loyalty by ensuring the QoS through coordination with the back end support functions viz. Post-Sales Technical support, customer support, billing and other functionsUnderstating client’s requirements to facilitate the innovation & development of the new customer management processes & systems in coordination with the Pricing & Margin Management.Ensure the timely collection of the payments and adherence to the payment collection / outstanding systems and procedures as per company policies.Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service.

Market Management of Wholesale Voice Business- ILD (Retail/Transit/BSNL/MTNL)Least Cost Routing & Cost optimization of ILD voice business.Analyzing the Traffic and accordingly put Routing change instruction.Ensure Operationalization of Routing Instructions on daily basis.Finalize Wholesale Hubbing Cost sheet on regular basis.Calculating Termination costs for Retail, BSNL, MTNL, RGC, and Enterprise products.Analyzing the Trouble Ticket and get resolve on priority with support of Technical team. Analyzing VC Deal traffic commitment status and profitability, accordingly put routing change instructions.Analyzing VC Deal traffic commitment feasibility on both Incoming and Outgoing basis to get increase Hubbing business with higher GC.Analyse techno-commercial feasibility of business growth proposals from sales.Coordinate with various departments for routing, testing of routes, new interconnections/challenges and other technical/commercial issues/feasibilities delivery of solutions.