Overseeing the collection operations for personal loans on a national scale. This involves managing a team of collection agents, developing strategies to recover outstanding debts while adhering to legal and regulatory requirements, analyzing data to improve collection performance, and collaborating with other departments to minimize losses and optimize recovery processes. I also be responsible for setting targets, monitoring performance metrics, and implementing training programs to ensure my… Show more Overseeing the collection operations for personal loans on a national scale. This involves managing a team of collection agents, developing strategies to recover outstanding debts while adhering to legal and regulatory requirements, analyzing data to improve collection performance, and collaborating with other departments to minimize losses and optimize recovery processes. I also be responsible for setting targets, monitoring performance metrics, and implementing training programs to ensure my team operates efficiently and effectively. Show less

Managing all product collections, which includes a wide range of Unsecured and Secured loan products such as Personal loans, Home loans/Mortgages loans, Commercial Vehicle loans, tractor/KCC loans, Machinery loans, SME loans (Secured-Unsecured), MSME loans, and AIB products. Supervising the collection process for a diverse range of secured and unsecured loan products. Ensuring efficient flows and successful recoveries. Managing collections for various agriculture loan products… Show more Managing all product collections, which includes a wide range of Unsecured and Secured loan products such as Personal loans, Home loans/Mortgages loans, Commercial Vehicle loans, tractor/KCC loans, Machinery loans, SME loans (Secured-Unsecured), MSME loans, and AIB products. Supervising the collection process for a diverse range of secured and unsecured loan products. Ensuring efficient flows and successful recoveries. Managing collections for various agriculture loan products, including Agri-Mortgage, KCC, Tractor loans, Agri-SME, Msme, and CV loans. Ensuring consistent achievement of NPA targets for all products. Facilitating interdepartmental meetings and discussions for portfolio analysis andfeedback to credit and sales team. Show less

Led the flows and recovery operations for Home Loans, Personal Loans, and Credit Cards in Pune. Managed collection portfolio of Home Loans, Personal Loans, and Credit Cards. Recruited and trained new agency managers. Played a key role in audit process, ensuring completion of agency documentation. Liaised with government machineries like the Police and Collector Office. Monitored legal matters, including u/s 138, arbitration, Civil, and SARFAESI cases through a network of legal vendors and… Show more Led the flows and recovery operations for Home Loans, Personal Loans, and Credit Cards in Pune. Managed collection portfolio of Home Loans, Personal Loans, and Credit Cards. Recruited and trained new agency managers. Played a key role in audit process, ensuring completion of agency documentation. Liaised with government machineries like the Police and Collector Office. Monitored legal matters, including u/s 138, arbitration, Civil, and SARFAESI cases through a network of legal vendors and advocates. Closed loan accounts in death cases through insurance claims, demonstrating attention to detail and customer-centric approach. Show less

Led the flows and recovery operations for Credit Cards in Pune. Managed the Credit Cards collections from buckets 1 to 3. Conducted personal visits to clients and reported daily to the Regional Collection Manager, maintaining delinquency under control.

Managed collections of two/four-wheeler loans, Personal Loans, and Home Loans for Pune location. Led, mentored, and managed a team of collection agencies and back-end assistants. Resolved NPA cases and dealt with soft and hard bucket recovery cases. Liaised with government machineries like Police and Collector Office. Monitored legal matters, including u/s 138, arbitration, Civil, and SARFAESI cases through a network of legal vendors and advocates.