• Manages the list of assigned partners to ensure booking target attainment• Coordinates the involvement of company personnel, including support, service, training and management resources, in order to meet partner performance objectives and partners’ expectations• Identifies education needs and facilitates continuous education of partners including sales and technical development• Meets assigned booking targets and strategic objectives in assigned partner accounts• Proactively leads a joint partner planning process (including pipeline management) that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship• Proactively assesses, clarifies, and validates partner needs on an ongoing basis• Sells through partner organizations to end users in coordination with partner sales resources and KL Executive / Key Account Managers• Manages potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement• Leads solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel• Ensures partner compliance with partner agreements• Drives adoption of company programs among assigned partners• Proactively recruits new qualifying partners or eliminates existing relationships partners in case of necessity• Motivate partner sales account team with periodic update on sales incentives – LOB, spot incentive, competitive displacement, etc. • Work closely with Territory and LOB heads to achieve quarterly and yearly targets• Closely align with Distribution team for timely and smooth execution of orders • Periodic Email updates to partner community on product updates and new product/ solution launch• Work internally with product/LOB/leadership/legal in identifying challenges for new product launch

Engages with customers, exploring their situations and needs, and probing underlying issues that suggest broader solutions. Maintains full accountability and ownership of revenue growth in assigned territory. Maximizes sales activities and achieves quotas by prospecting for new accounts, building Partner relationships, developing Partner account managers to drive additional growth, identifying whitespace and leveraging the sales network. Drives overall Partner engagement and strategy (in collaboration with CAM) for the territory, which includes the development of existing Partners and identifying needs to be filled through the recruitment of new Partners. Operates as a "hunter" and demand generator, conducting market discovery, and driving demand generation through campaigns and use of social media. Identify and develop addressable market by focusing on key accounts in the territory. Maps capabilities of existing Partners to key target areas, and identifies Partner gaps. Sells Avaya products and/or services to end-user customers with and through Partners. Responsible for driving activities to ensure customer and Partner satisfaction. Collaborates with multiple organizations in the sales network to drive field-based activities.Conduct business presentations to customers and partners- technology refresh and new portfolios introduction and announcements

• Continuous engagement with channel partners• Timely response to RFQs• Identify genuine requirements, follow up on pipeline• Partner visits & calls- UAE + GCC (Qatar, Kuwait & Oman)• Identify potential partners, onboard with vendor & develop business• Target based approach with T1 partners• Work in line with expectation of Distribution and channel team of vendor• Organize product trainings every quarter• Negotiate within organization and with partner to execute big orders

Increase sales and enhance growth in the assigned territory and achieve business targets Cultivate excellent relationships with new prospects and existing customersIdentify opportunity and develop new partners across the globeResponsible for account development, account managing, sustaining and maximizing revenues from named accountsBeing accountable for and managing quarterly account planning/strategy and pipeline

• Accountable for completing sales objectives and general quality of service. • Perform sales and marketing calls to reserve meetings with prospective clients. • Sent follow-up marketing materials and build follow-up calls/monthly until relationship is recognized. • Call and face-to-face visit prospective, new and presented customers to assist new business. • Carry out client presentations expressing the value plan of products, solutions, and service offering. • Direct efforts to develop customer experience at the point of sales. •Handle product sales increase, individual sales efficiency and account bases by assessments sales activity plan

• Accountable for handling a team of 15 to 20 associates for an outbound Call Center to achieve the required task, ensuring quality, timeline and Customer Experience.• Conduct Team Hurdles pre and post shift, to update performance and process changes. • Strategize according to the client requirement.• Floor walking to ensure the effectiveness and measure the qualitative work.• Handling escalations to ensure time bound resolution. • Mid shift briefing to update the team about the progress and to show the road ahead.• Monitor calls for agents and give adequate feedbacks at regular intervals. • Review accounts to measure the quality of work and to guide how to improve.• Conduct training sessions at regular intervals to make sure the team is updated on a day to day basis. • Conduct One on One feedback session with agents on their weekly/Monthly performance.• Updating higher management with team performance, Plan of Action on achieving the objective. • Weekly/Monthly/Quarterly business reviews with higher management.

• Maintaining an audit system to check adherence of the system / processes defined.• Develop parameters on which the audit should be conducted and define the report pattern to ensure that proper reporting happens and organize calibration exercises.• Audit accounts and generate reports to track and ensure adherence to the procedures. Provide prompt, professional feedback to concerned agents from the quality audit findings. Report the findings in an organized manner to the Upper management and Service Delivery Manager.• Lead in front as a module and get the maximum result with all the resources provided within the given time by the client.• Identifying bottom quartile agents and developing plan of action to improve their performance.• Team handling - Which includes assigning business on a daily basis & defining work standards. Updating agents on the previous day’s performance along with their current individual standings and, the team/branch standings in comparison with the competitors. • Handling Talk-Off’s and helping agents in collection.• Monitoring of agents and also to give regular feedbacks, based on quality reports.• Monitor the trends in IQR and prepare Plan of Action for ensuring continuous improvement in the same. Check for the effectiveness of the Plan of Action.• Identifying bottom quartile agents and developing plan of actions to improve their performance.• Identifying training needs based on their individual capabilities.• Recommend or implement measures to motivate employees and improve efficiency.• Follow-up on action taken

Provided quality customer service with a high volume central processing and distribution center.Responded to customer calls and inquiries regarding productAccurately and efficiently input data utilizing the exception alpha-numeric keyboarding skills.Kept apprised of products, services, promotions.Expedited and facilitated the escalation of customer service issues.

Handled the servicing, maintenance and installation of all kinds of APC (American Power Conversion) UPS systems across India.