Recruited as a Trainee Engineer in Application Support Team in the year 2022 and later promoted as Junior Executive Solution Support Engineer in the year 2023. Roles and responsibilities:• Implemented and supported applications that utilize Public Key Infrastructure (PKI).• Specialized in digital certificate generation applications.• Proficient in SSL/TLS protocols and the use of digital certificates for enhancing application security.• Implemented and supported PKI-enabled HTTPS and SFTP applications for secure file transfers.• Proficient in troubleshooting protocol-level implementations, addressing production issues promptly.• Provided production support for critical applications, ensuring high availability and reliability.• Automated operational tasks using bash scripting in Linux environments, improving efficiency.• Installed and configured web servers to support scalable applications, enhancing performance and reliability.• Managed email solutions utilizing SMTP, POP, and IMAP protocols, ensuring efficient communication systems.• Familiarity with MySQL and Oracle databases for data management and query optimization.• Led product requirement gathering, customization, and testing of new releases, ensuring client alignment.• Managed teams and provided training for new resources, focusing on troubleshooting for UAT and production issues.• Ensured effective collaboration across teams to meet project deadlines and deliverables.