Prashant Jadhav Email & Phone Number

Highly skilled and results-driven General Manager with over 18.8 years of experience in managing customer relationships and leading healthcare TPA operations. Proven track record of improving customer satisfaction, reducing costs, and driving revenue growth through effective relationship management and strategic planning. Strong leadership, communication, and interpersonal skills. Total 21.8 years of experience.

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  Agm

  Paramount Health Services(Tpa) Pvt. Ltd.

  Dec 2004 - Present

  • Oversaw all aspects of customer relationship management for a healthcare TPA organization.• Developed and executed customer retention strategies, resulting in a 95-98% increase in client retention rate.• Managed a team of [25+] customer relationship managers, providing guidance, coaching, and performance evaluations.• Collaborated with cross-functional teams to ensure seamless delivery of services to clients and address customer inquiries and issues.• Conducted regular client meetings to understand their needs, address concerns, and identify opportunities for upselling or cross-selling.• Monitored key performance indicators (KPIs) to assess customer satisfaction, service quality, and team performance, implementing corrective actions as necessary.• Acted as a liaison between clients and internal departments, effectively communicating client requirements, feedback, and expectations.• Implemented process improvements and automation initiatives to enhance efficiency and streamline customer relationship management operations.• Developed and maintained strong relationships with key client accounts, acting as their trusted advisor and driving customer loyalty.• Stayed abreast of industry trends, regulatory changes, and market dynamics, proactively adapting strategies to meet evolving customer needs.• Managed a portfolio of assigned healthcare TPA clients, ensuring their satisfaction and retention.• Conducted regular client meetings and check-ins to understand their needs, address concerns, and identify opportunities for service enhancements.• Collaborated with internal teams, including claims, network management, and provider relations, to ensure seamless service delivery and issue resolution.• Prepared and presented regular reports on client performance, highlighting areas of improvement and recommendations• Coordinated with the sales team to support business development efforts, including attending client presentations & proposal development